Principal accountabilities of the Customer Care Coordinator role include:
* Ensure all calls received into the department are managed appropriately and issues are logged.
* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
* Maintain the relevant Customer Care log/monitor.
* Check invoices and forward for payment.
* Liaise with the Buying department to order materials as and when required.
* Ensure defects are reported to sub-contractors on a regular basis.
* Arrange completion of end of defect works
* Liaise with Site Teams to ensure remedial works are completed within timescales.
* Liaise with Sales Teams to ensure customer queries are answered.
* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience
* Experience of working within the house building sector as a Customer Care Coordinator
Salary description
£31000.00 - £33000.00 per year