Trade Counter Assistant

Key Responsibilities

* Serve customers at the trade counter, in person and over the phone, providing friendly and knowledgeable service

* Identify customer requirements and recommend appropriate hydraulic hoses, fittings, adapters, oils, and consumables

* Process sales, cash and card transactions, and maintain accurate till/point-of-sale records

* Pick, prepare, and package orders for collection or dispatch

* Assist with basic hose assembly and crimping where required (training provided)

* Receive, check, and put away incoming stock deliveries

* Maintain stock levels on the shop floor, flagging low stock to the manager

* Keep the counter, shop floor, and display areas clean, tidy, and well organised

* Handle customer queries, complaints, and returns professionally, escalating where needed

* Support wider warehouse/workshop colleagues during busy periods

What We're Looking For

* Previous experience in a trade counter, retail, or customer service role (essential)

* Interest in or experience with hydraulics, pneumatics, engineering, or automotive parts (desirable, not essential - full training given)

* Strong communication skills and a genuine willingness to help customers

* Good numeracy skills for handling transactions and stock counts

* Comfortable with manual handling and being on your feet for counter/warehouse duties

* Reliable, punctual, and a good team player

* Full UK driving licence (desirable, for local deliveries/collections)