We are looking for an exceptional person to join the Economy and Growth team, to lead on quality assurance and fidelity for our growing supported employment services. As a Supported Employment Quality and Assurance Officer, you will play a key role in helping our programmes deliver high-quality services to support people into sustainable work, by ensuring that our teams follow best practice, and that we are meeting the requirements of the Individual Placement and Support (IPS) and Supported Employment Quality Framework (SEQF) fidelity scales.
You will be expected to attend the office one day a week in Woodhatch Place, Reigate (usually Tuesday). The post reports directly into the Supported Employment Services Manager, and you will be expected to work horizontally across the wider Economy & Growth function of over 80 people.
Our Offer to You
26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents.About the Team
The Economy and Growth function focuses on growing Surrey's economy working as 'One Council' to grow a sustainable economy and ensure no one is left behind. We provide strategic leadership and direct delivery of services in business support, innovation, skills, and places for the benefit of Surrey's 110,000 businesses and 1.2 million residents.
We collaborate with partners and major employers like Amazon, Asahi, WWF-UK, Samsung, and McLaren to champion and futureproof Surrey's leading regional economy, home to key strategic businesses contributing £50 billion annually to the UK economy.
We have a highly skilled workforce, respected educational and research institutions, and an enviable location. We're home to world-leading sectors - including creative industries, cybersecurity, gaming, and health - who we're proud to champion and support.
About the Programmes
Surrey County Council established a new service within our Economy and Growth team to delivery supported employment programmes, including Connect to Work and WorkWell. We are now growing the team, and this is an exciting opportunity to be help deliver the best results for Surrey businesses and residents by contributing to a capable and competent local workforce.
Connect to Work and WorkWell are key elements of our Get Surrey Working plan, and part of a broader range of programmes managed by the Economy and Growth team aimed at addressing skills gaps, responding to employer need and driving local growth. The Quality and Assurance Officer will work across the whole Economy and Growth team to ensure the best outcomes are delivered for our residents.
We are committed to cross-team consolidation of activity across our area of work. The full integration of these programmes, both with each other and into the wider team, is the fundamental principle on which the post will operate. By working in this way, you will lead the delivery of seamless employment support services through a single coherent front door of support for residents, businesses and employers.
About the Role
The Quality and Assurance Officer will support the Supported Employment Services manager to set and monitor adherence to service standards for Connect to Work and WorkWell. They will also lead on ensuring that our Connect to Work programme meets the fidelity expectations for both our in-house IPS service as well as our outsourced SEQF provision.
The postholder will manage a small team of Programme Support Officers to ensure that data is correctly captured and reported.
They will also support our in-house IPS and outsourced SEQF provisions to prepare for fidelity audits. This will involve leading on self-assessments of both services, reviewing evidence provided and producing feedback to the services on how to improve their alignment with fidelity.
The post holder will support Team Leaders across our Supported Employment function with caseload reviews to identify areas for continuous improvement. They will also provide training and support to frontline staff on delivering high-quality and fidelity compliant services.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs
Salary description
£48698.00 - £52864.00 per year