Location: Burgess Hill
Pay: £15.00 - £16.00 per hour
Hours: Monday to Friday, 9:00am - 5:00pm (Office Based)
Contract: Temporary until January, with potential extension
Join a busy and supportive team where no two days are the same!
We're looking for a highly organised and customer-focused Customer Operations Coordinator to support the smooth delivery of customer orders from enquiry through to fulfilment. This is an excellent opportunity for someone who enjoys building relationships, solving problems and coordinating multiple processes in a fast-paced environment.
What you'll be doing
Customer Service & Account Support
Act as the main point of contact for customer enquiries via phone and email.
Build strong relationships with customers and provide an excellent service experience.
Provide accurate information regarding products, availability and delivery schedules.
Resolve customer queries and issues efficiently and professionally.Order Management
Process and manage customer orders from receipt through to delivery.
Monitor order progress and provide regular updates to customers and internal teams.
Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
Ensure all order information is accurately maintained within internal systems.Logistics & Inventory Coordination
Monitor stock availability and support inventory management activities.
Coordinate with warehouse and production teams to meet customer requirements.
Assist with shipping schedules and distribution activities.
Maintain accurate ERP and inventory records.Reporting & Administration
Maintain accurate customer, order and service records.
Produce reports relating to sales activity, stock levels and customer trends.
Support continuous process improvements and reporting enhancements.
Assist with general administrative duties as required.What we're looking for
Previous experience in a customer service, sales support, customer operations or order processing role.
Strong organisational skills and excellent attention to detail.
Confident communicator with the ability to build positive relationships.
Proactive approach to problem solving.
Comfortable managing multiple priorities in a busy environment.
Experience using ERP, CRM or order management systems would be advantageous.What's in it for you?
Competitive hourly rate of £15.00 - £16.00.
Friendly and supportive team environment.
Immediate start available.
Potential contract extension for the right candidate.
Valuable experience within a growing and dynamic business.
Next Steps
Apply today with your up-to-date CV.
Suitable applicants will be contacted to discuss the opportunity further.
If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed)
Due to the volume of applications received, if you have not been contacted within 5 working days, unfortunately your application has been unsuccessful on this occasion.
Office Angels is an employment agency and an equal opportunities employer. We are committed to creating an inclusive environment where everyone can thrive, regardless of ethnicity, age, religion, sexual orientation, gender identity, disability, or background. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.
Office Angels is acting as a recruitment agency for this vacancy.
Please note that due to the high volume of applications received, if you have not been contacted within 5 working days, unfortunately your application has not been successful on this occasion. Please visit (url removed) for details of other opportunities.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£15.00 - £16.00 per hour