Renault London West, Brentford (TW8)
£21,052.72 pa
3 days on, 3 days off rota
Join Our Front of House Team at Renault London West
Renault Retail Group is looking for a confident, professional, and customer-focused individual to join our Front of House team at Renault London West on the Great West Road in Brentford.
This permanent part-time role combines Dealership Hosting, Reception and Meeter-Greeter responsibilities. As one of the first people customers encounter when visiting the dealership, you'll play a key role in creating a welcoming and professional first impression.
We are particularly interested in candidates with recent experience in customer-facing reception, hospitality, leisure, health club, hotel, spa, or similar front-of-house environments where delivering excellent customer service is a core part of the role.
Officially entitled "Customer Diamond", this is a proactive position where a warm welcome, professional presentation, and attentive customer service are critically important. From greeting customers and visitors through to handling calls and enquiries, you'll help ensure every interaction reflects the standards of Renault Retail Group.
What You'll Do
Welcome customers, visitors, suppliers, colleagues and VIP guests in a professional and friendly manner
Answer incoming calls and direct enquiries to the appropriate department
Provide hospitality and support customers arriving for Sales, Service and Parts appointments, including helping maintain customer refreshment facilities
Help coordinate refreshments, kitchenette supplies, consumable ordering, and general readiness of customer hospitality areas
Maintain the reception area and assist with showroom presentation and point-of-sale materials
Handle incoming and outgoing post, deliveries and general dealership communications
Operate dealership messaging, switchboard and customer communication systems
Support colleagues across Sales, Service, Parts and Administration departments as required
Undertake additional front-of-house and customer service duties appropriate to the role
What We're Looking For
We are keen to hear from candidates who can demonstrate extensive recent experience in a busy front-of-house reception, dealership host, hospitality, leisure, hotel, health club, spa, or customer-facing reception role.
You should be comfortable welcoming customers in person, handling telephone enquiries professionally, managing multiple priorities and maintaining a calm, organised approach throughout the working day.
Good IT skills are essential, including Microsoft Outlook, Word and Excel.
Experience operating a telephone switchboard, computerised messaging system, or handling incoming and outgoing post and deliveries would be advantageous.
As a result of the duties involved, particularly meeting and greeting customers, our preference is for candidates with recent customer-facing reception or hospitality experience rather than purely office-based administrative reception experience.
Working Pattern
This role operates on a 3-days-on, 3-days-off pattern, alternating with another Dealership Host and including weekend working as part of the normal schedule.
We are unable to accommodate alternative schedules or amended working arrangements. Applicants should therefore ensure they can commit fully to the advertised 3-on, 3-off rota before applying.
You should also have a flexible approach to providing holiday cover, attending training, and supporting key dealership events when required. Excluding agreed shift swaps, any additional hours worked beyond the normal rota will be paid at plain-time overtime rates. Depending on holiday requirements, this may amount to up to 15 additional days per year.
Our dealership does not open on Christmas Day, Boxing Day, New Year's Day or Easter Sunday; however, other public holidays may form part of your working rota.
Hours & Pay
Working hours are:
8:00am–6:00pm weekdays (30-minute break)
8:30am–5:00pm Saturdays (30-minute break)
10:00am–4:00pm Sundays
The role operates on a 3 days on, 3 days off pattern and averages 31 hours per week across the repeating rota. We require candidates to have eligibility and availability to work 30+ hours per week on a permanent basis.
Basic salary is £21,052.72 pa and is paid monthly.
Company Benefits
16.5 days' annual leave per year
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e-bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
How to Apply
Click Apply and follow the instructions to upload your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please
Salary description
£21052.00 - £21052.00 per year