You will manage a team of Sales Representatives and Sales Order Administrators, ensuring strong commercial results while delivering exceptional customer service. The role requires a hands-on leader who can coach, motivate and develop people, manage KPIs and build a high-performance culture.
Benefits
* £12,000 OTE annual bonus, paid quarterly
* 20 days holiday plus bank holidays
* Additional birthday leave and up to 3 extra Christmas days (discretionary)
* Professional development and career progression opportunities
* Direct exposure to senior leadership
* Work within an internationally recognised technical distribution business
Key Responsibilities
* Lead, coach and develop the internal sales and customer service team
* Set, monitor and achieve team KPIs, targets and objectives
* Drive sales activity, lead conversion and customer retention
* Oversee quotations, order processing and fulfilment activities
* Manage escalated customer enquiries, pricing and delivery issues
* Identify and implement process improvements and operational efficiencies
* Support change initiatives and establish best practice across teams
* Produce KPI and performance reports to drive continuous improvement
* Collaborate with senior leadership on business and customer journey improvements
Skills & Experience
* Proven leadership experience within a B2B, technical or engineering environment
* Strong understanding of sales administration and order management processes
* Excellent communication, coaching and decision-making skills
* Analytical, organised and comfortable managing multiple priorities
* Experience with ERP/CRM systems, ideally Microsoft Dynamics Business Central
* Strong Microsoft Office skills, particularly Excel, Outlook and Word
* Customer-focused, commercially minded and results-driven approach
* Ability to drive performance, engagement and change in a fast-paced environment
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Salary description
£45000.00 - £50000.00 per year