Housing Officer

Housing Officer
Location: Cambridge (Hybrid Working Available)Salary: £37,449.68 per annum + £1,850 car allowanceContract: Permanent, Full-TimeHours: 37 hours per week

Are you passionate about delivering excellent housing services and making a genuine difference to residents' lives?We're working with a respected housing provider in Cambridge who is looking to appoint a Housing Officer to manage a diverse housing patch and provide a high-quality tenancy management service. This is a varied and rewarding role where you'll build strong relationships with residents, tackle complex housing issues, and help create thriving communities.

The Role

a Housing Officer, you'll be responsible for delivering an effective neighbourhood and tenancy management service, ensuring residents receive a responsive and customer-focused experience.Key responsibilities include:

Managing a designated patch of properties.
Supporting residents to sustain their tenancies.
Investigating and resolving anti-social behaviour cases.
Carrying out estate inspections and identifying improvements.
Managing tenancy changes, successions and mutual exchanges.
Working with internal teams and external agencies to support residents and communities.
Ensuring compliance with housing policies, procedures and relevant legislation.
About You

We're keen to speak with candidates who have:

Experience in a Housing Officer, Neighbourhood Officer or Housing Management role.
Knowledge of tenancy management and housing legislation.
Experience managing anti-social behaviour and tenancy enforcement cases.
Excellent communication and relationship-building skills.
Strong organisational skills and the ability to manage a varied workload.
A customer-focused approach and a passion for delivering positive outcomes.
What's on Offer

Salary of £37,449.68 per annum
£1,850 annual car allowance
Hybrid working opportunities
Competitive benefits package
Ongoing training and development
The opportunity to work for an organisation committed to supporting both its residents and employeesIf you're an experienced Housing professional looking for your next challenge, we'd love to hear from you.For a confidential discussion, contact Adam Tooley at Hays Housing.📧 📞 (phone number removed)

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