Location: Perceval House, Ealing, W5 2HL, with regular travel to Community Centres across the Borough of Ealing
Rate: £23.05 per hour PAYE or £30.09 per hour Umbrella
Hours: Full-time, 35 hours per week, Monday to Friday
Working Pattern: Hybrid working available with 2 days per week in the office
This role is pivotal in ensuring that community centres across the borough operate effectively, safely, and inclusively while providing valuable services that support local residents, community groups, and partner organisations. You will be responsible for overseeing day-to-day operations, driving community engagement, developing partnerships, and ensuring centres remain vibrant hubs that promote wellbeing, social connection, and opportunity.
If you have experience managing community facilities, building strong stakeholder relationships, and delivering services that genuinely make a difference to local communities, we would love to hear from you.
Key Responsibilities
Centre Operations & Compliance
Oversee the day-to-day management of community centres across the borough.
Ensure centres are safe, compliant, and well-maintained in line with statutory and organisational requirements.
Manage health and safety compliance, risk assessments, fire safety, security arrangements, and building maintenance.
Coordinate room bookings, centre timetables, and operational schedules to maximise usage and community benefit.
Ensure cleaning arrangements and operational procedures are consistently maintained.
Work with residents to establish and support resident keyholder arrangements.
Community Engagement & Development
Build trusted relationships with residents, community organisations, and local stakeholders.
Develop and coordinate community-led programmes, activities, and events that respond to local needs.
Support resident participation and co-design approaches to service development.
Encourage greater inclusion and engagement from underrepresented groups.
Partnership & Stakeholder Management
Develop effective partnerships with charities, voluntary organisations, local businesses, and statutory services.
Promote community centres as thriving hubs for collaboration and innovation.
Represent the service at local forums, meetings, and community networks.
Manage relationships with commercial tenants and organisations operating within community centre spaces.
Financial Management & Income Generation
Monitor budgets and expenditure, ensuring cost-effective service delivery.
Identify opportunities to generate income through room hire, grants, partnerships, and fundraising initiatives.
Support the financial sustainability of community centre operations.
Leadership & Volunteer Management
Lead, support, and develop staff and volunteers.
Coordinate recruitment, induction, training, and ongoing development.
Foster a positive, inclusive, and resident-focused culture across all centres.
Performance Monitoring & Reporting
Monitor attendance figures, centre utilisation, KPIs, and community outcomes.
Produce reports that demonstrate impact, performance, and opportunities for improvement.
Use data, feedback, and local intelligence to enhance services and community engagement.
Communications & Promotion
Promote community centre facilities and activities through the council website, newsletters, outreach initiatives, and social media.
Increase awareness of services and opportunities available to local residents.
Ensure communications are accessible, inclusive, and effective.
About You
To be successful in this role, you will have:
Experience managing community centres, community facilities, or community-based services.
Experience developing partnerships with voluntary sector organisations, local community groups, and statutory partners.
Knowledge of safeguarding, health and safety legislation, building compliance, and operational procedures.
Excellent communication and relationship-building skills.
Strong organisational and project management abilities with experience managing multiple priorities.
Experience handling challenging situations, conflict resolution, and problem solving.
Experience managing budgets, financial reporting, and income generation activities.
Good digital skills, including use of booking systems, Microsoft Office applications, and social media platforms.
Experience working with diverse communities and promoting inclusive participation.
Experience monitoring performance, analysing data, and reporting on outcomes.
The ability to motivate and develop staff and volunteers.
Strong facilitation and community engagement skills.
A good understanding of equality, diversity, and inclusion principles.
To apply, please submit your CV today.
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Salary description
£23.05 - £30.09 per hour