Organisation: London Borough of Hackney
Directorate: Children & Education / Children and Families Service
Location: Hackney, London
Pay Rate: £24.96 - £25.53
Contract Type: Full-Time/Temporary
Make a real difference in the lives of children and families. The London Borough of Hackney is seeking a motivated, conscientious Senior Information Officer to lead our information management and data protection efforts within the Commissioning, Business Operations & Insight service.
In this pivotal role, you will ensure the efficient running of our service by championing robust data security, driving process innovation, and leading a dedicated team. If you thrive in a busy environment and have a strong commitment to public service and equality, we want to hear from you.
What You Will Do
Lead Information Requests: Supervise and administer the processing of highly complex and sensitive Subject Access Requests (SARs) and Freedom of Information (FOI) requests, ensuring strict adherence to statutory deadlines.
Drive Innovation: Champion the development of information systems by researching and piloting new tools, including Artificial Intelligence (AI), to streamline tasks and enhance the customer experience.
Champion Data Protection: Act as the lead for data protection and confidentiality policies, working closely with ICT to ensure data security and providing expert guidance to managers and colleagues.
Manage Data Systems: Take a proactive, strategic approach to managing the input, storage, retrieval, and integrity of critical data required for statutory reporting and service planning.
Team Leadership: Provide high-quality line management, mentoring, and performance management for up to four Information Officers, supporting them to excel in their roles.
Collaborate & Report: Act as a key liaison across Council departments and external partners, delivering clear, accurate reports and facilitating seamless information sharing.
Who We Are Looking For
Experienced Professional: Extensive background in a senior administrative, business support, or information management role, preferably within a Children's Services environment.
Subject Matter Expert: Significant, hands-on experience processing complex SARs and FOIs, backed by expert knowledge of the Data Protection Act and GDPR.
Digital & Analytical Thinker: Advanced proficiency with IT systems (including Google Workspace/Microsoft Office and specialised case recording software) coupled with strong problem-solving skills.
Resilient Leader: Proven ability to lead and mentor a team while successfully managing competing priorities in a highly pressurised environment.
Exceptional Communicator: Outstanding writing and speaking (with ease) to build positive relationships with senior management, external professionals, and families.
Our Commitment to Anti-Racism & Equality
Hackney aspires to be an anti-racist organisation. We expect all staff to make anti-racism and anti-oppressive ways of working a foundation of their practice. The successful candidate will demonstrate a personal and professional commitment to dismantling systemic racism and injustice, actively cultivating an inclusive environment that celebrates cultural, heritage, and religious diversity.
Please note: This role involves working with sensitive data and vulnerable populations. An enhanced Disclosure & Barring Service (DBS) check is required.
How to Apply:
Please submit your CV and a supporting statement detailing how your experience and skills align with the requirements of this role.
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
Salary description
£24.96 - £33.64 per hour