Resident Manager

Your new company
My client is a leading UK build-to-rent investor, developer and operator that owns and manages large-scale residential neighbourhoods across London and several major regional cities. The business focuses on professionally managed rental housing, placemaking and resident experience, combining homes, amenities, public realm and commercial space within long-term institutional ownership.

Your new role
Your role as a resident manager is to be responsible for providing an excellent resident living experience that is positive and effortless. Working with the team, the Resident Manager ensures neighbourhoods are optimally occupied and properties are prepared to a high standard for viewing.

Key Responsibilities & Accountabilities:

Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.
Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.
Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors.
Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
Passion for helping build a connected and supportive community where residents feel engaged and valued.
Look for ways to do things better, change and explore opportunities to raise expectations and standards.
Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot).
Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues. Complete Inventory check-in and checkout reports on homes using Inventory Base.
Manage the move-out process, including deposit release via the TDS Custodial scheme.
Accurately report and record all activity in line with Get Living controls, processes and policies.
Ensure 100% accuracy of data recording in Yardi.
Proactive and enthusiastic approach to supporting the delivery of events and initiatives, such as wellness initiatives and workshops.
Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels and adopting different Resident Manager roles if required due to holiday cover.
Manage utility bills for void units and update utility companies with incoming and outgoing tenancies.

What you need to do now

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