Customer Service Advisor

Job Title: Customer Service Advisor
Reports to: Office Manager
Depot: LWC Manchester

Overview

To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

Main Duties

• Ensuring Manchester Inbox is monitored at all times
• Dealing with customer collections
• Processing payments over the telephone
• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote from our promotional brochure and up sell specific drives.
• Understanding the need to target specific Customers with products that are relevant to them
• To promote the sale of LWC Drinks own brand products
• Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
• Looking after all customer service issues and reporting on a daily/weekly basis
• Looking after Key Accounts

Knowledge and Experience:

• Excellent Customer Service Skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good product knowledge.

Additional Information:

5 Days over 7:
Monday - Friday ( 9am-5pm )
Saturday ( 8am-12pm )
Sunday ( 6am-12pm )

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester