Location: Newham
Rate: £21.91 PAYE hour
Term: Temp, initially 3 months
Mainly on site on the Estates engaging with residents, as well as some anchor days in the office.
Our client, a reputable organisation dedicated to providing excellent resident services, is seeking a motivated and enthusiastic Housing Liaison Officer to join their dynamic team. This role is crucial in ensuring a seamless connection between residents and housing services, while promoting a safe and compliant living environment.
Key Responsibilities:
Monitor and respond to resident enquiries through various channels, including in-person, phone, and correspondence.
Conduct interviews with residents via phone, in the office, or through home visits as necessary.
Provide expert advice on fire safety and housing compliance to ensure residents are well-informed.
Coordinate and facilitate resident meetings, forums, and multi-agency site visits, ensuring comprehensive minute-taking.
Perform regular inspections of properties to identify and address fire safety hazards promptly.
Manage and investigate breaches of lease and tenancy agreements, collaborating with other services and agencies.
Support vulnerable residents in sustaining their tenancies and navigating any tenancy breaches.
Promote a variety of payment methods and assist residents in accessing financial support.
Attend court or tribunal sessions as required, representing the organisation effectively.
Ideal Candidate:
The successful candidate will demonstrate a proactive approach, strong communication skills, and the ability to work collaboratively with various stakeholders. A commitment to providing exceptional customer service and a passion for enhancing resident experiences are essential.
Skills:
A demonstrable understanding of multi tenure housing management.
Specialist knowledge in at least one of the following areas:
Fire Safety
Tenancy Audit
Resident Engagement
Housing Compliance
Block Management
If you are ready to take on a rewarding role that makes a real difference in the community, this opportunity is for you!
Apply today to become a vital part of our client's mission to support residents and ensure their housing needs are met with care and efficiency.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£21.91 - £21.91 per hour