Careers Information, Advice and Guidance -Adviser

We're Hiring for a Careers Information, Advice and Guidance Adviser (CIAG Adviser) to join our team.

As a CIAG Adviser you will work within prison settings, empowering individuals to develop the skills, confidence, and aspirations needed for a fresh start by providing tailored career coaching, workshops, and personalised action plans.

You'll inspire individuals to envision and achieve brighter futures beyond custody. This role is more than just a job, it's a chance to transform lives, reduce reoffending, and contribute to stronger communities.

Our ideal candidate would possess a combination of specific skills, qualifications, and personal attributes. You’ll need to be resilient, empathetic, and adaptable. If you seek purpose, challenge, and a role that makes a tangible difference, this could be the ideal next step in your career.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £26,500 To £29545 pro rata (dependent on experience) with these great benefits:
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Location: HMP Elmley - Isle of Sheppey
Contract: Permanent
Hours: Full Time - 37 hours per week

Key Responsibilities

• Manage a prisoner caseload, supporting the achievement of personal and team targets, including Management Information (PMT) requirements for the contract.
• Record all interactions with prisoners on relevant Justice systems, updating case notes and local MI systems.
• Documenting advice and goals in an agreed Learning and Work Plan with SMART goals and actions.
• Meet, and strive to exceed, personal performance targets (Key Performance Indicators) relating to the number of prisoners seen, reviews undertaken and the number of prisoners moving forward in work and/or learning.
• Work flexibly across different prisons to support continuity of service.

Skills & Experience

• High level of initiative and motivation with the ability to seek out solutions to problems
• Excellent interpersonal skills with the ability to work independently,
• Accountable for own professional development and to undertake necessary training as identified in the Performance Review process
• Customer/Service User Focus