Company Description Novellus Aesthetics is a medically led aesthetics clinic focused on helping individuals become the best version of themselves through natural, safe, and reliable treatments. The team combines medical, facial anatomy, and advanced aesthetic training from leading experts worldwide to deliver subtle, natural-looking results. With a strong emphasis on understanding the psychology and emotions surrounding beauty and self-esteem, Novellus Aesthetics designs bespoke treatment plans tailored to each person’s needs. The clinic’s success is built on careful assessment, active listening, and a commitment to rejuvenating facial contours while supporting confidence and wellbeing. Novellus Aesthetics strives to help clients look good and feel even better in a supportive, professional environment.
Role Description The Front of House / Receptionist role is a full-time or part time, on-site position based at Novellus Aesthetics in North Shields. Day-to-day responsibilities include warmly greeting clients, managing check-in and check-out procedures, and ensuring the reception area is welcoming and organized. The role involves answering phone calls, responding to inquiries, booking and confirming appointments, and maintaining accurate client records. The receptionist will support clinicians with administrative tasks, handle payments, coordinate schedules, and manage incoming emails and messages. This position requires delivering consistently high standards of customer service, protecting client confidentiality, and representing the clinic’s values in every interaction.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally and empathetically with clients.
- Experience with receptionist duties and front of house responsibilities, including welcoming guests and managing appointments.
- Proficient phone etiquette and confidence in handling inbound and outbound calls in a calm, organized manner.
- Clerical skills, such as data entry, record keeping, email handling, and basic office administration.
- Comfort using clinic or booking software, point-of-sale systems, and standard office applications (e.g., Microsoft Office or similar).
- Ability to multitask, prioritize workload, and maintain attention to detail in a busy client-facing environment.
- Prior experience in healthcare, wellness, hospitality, or beauty/aesthetics environments is beneficial.
- Reliable, punctual, and able to maintain confidentiality and uphold professional standards of conduct.