Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s role remains to ensure that those who have served are always supported.
We are looking for a proactive and creative Internal Communications Officer to support the delivery of engaging and effective communications across the Royal Hospital Chelsea. Working closely with colleagues from across the organisation, you will help bring our stories, people and purpose to life, ensuring staff, Pensioners and volunteers feel informed, connected and inspired.
If you’re an internal comms professional with strong communication skills, experience creating compelling content for internal audiences, and a passion for building staff engagement, this could be the role for you.
Where you fit in
Working closely with senior leaders across the organisation, including the Chief Executive Officer and HR Director, you'll play a key role in delivering effective internal communications that support organisational objectives, strengthen staff engagement and embed a culture aligned with the Royal Hospital’s values.
What you’ll be doing
You'll lead the planning and delivery of internal communications activity, ensuring colleagues across the Royal Hospital receive clear, timely and engaging communications that support our strategic priorities.
You will:
- Develop and deliver effective internal communications plans that support organisational objectives and priorities
- Work closely with senior leaders to deliver clear and consistent messaging across the organisation
- Support the delivery of a strong ‘fundraising-first’ narrative through internal communications activity
- Promote staff engagement initiatives, including pulse surveys, helping to support action planning and organisational improvement
- Drive awareness and adoption of key staff initiatives, including onboarding, appraisals, values and ways of working
- Manage and develop internal communications channels, including the staff intranet, ensuring content remains relevant, engaging and up to date
- Build strong relationships across teams, providing advice on communications planning, messaging, audiences and channels
- Support strategic planning communications to ensure colleagues understand organisational goals and priorities
- Lead on communications with Chelsea Pensioners, ensuring communications are two-way, inclusive and aligned with their needs and preferences
- Monitor and evaluate communications activity, providing insight and reporting to inform future activity and support decision-making
We’re looking for someone who is:
- Able to create clear, engaging content for a range of internal audiences
- Experienced in internal communications, employee engagement or organisational communications
- Skilled at building strong relationships and influencing stakeholders at all levels of an organisation
- Experienced in supporting organisational change, culture programmes or staff engagement initiatives
- Highly organised, with strong project management skills and the ability to manage multiple priorities
- Comfortable working independently and using initiative while contributing as part of a collaborative team
- Experienced in managing intranet content and developing engaging internal communications channels
- Analytical and results-focused, with experience evaluating communications activity and reporting on outcomes
- Calm under pressure and able to manage sensitive communications with professionalism and discretion
- IT literate, including Microsoft Office and digital communications platforms
This is a fantastic opportunity to help shape internal communications within a unique national institution, ensuring colleagues and Chelsea Pensioners remain connected to the Royal Hospital’s mission, values and future ambitions.
To apply: please submit your CV and a covering letter of up to 500 words to emma.sweetland@chelsea-pensioners.org.uk
Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.