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Hays are delighted to be partnering with a highly respected and community-focused housing organisation to recruit a Neighbourhood Housing Officer on an initial 2-month fixed term contract, with strong potential for extension through Hays.
This is an excellent opportunity for an experienced housing professional who thrives on building positive relationships, managing a diverse housing portfolio, and making a genuine difference within local communities across South Liverpool.
Your new role As a Neighbourhood Housing Officer, you will manage a designated housing patch and act as a key contact for residents, delivering a proactive and customer-focused housing management service. You will work closely with tenants, local partners, support agencies and internal teams to ensure neighbourhoods remain safe, sustainable and well-maintained.The role offers a great balance of flexibility, with approximately one day per week based in a modern Liverpool city centre office, alongside home working and regular visits across your neighbourhood patch.
Key Responsibilities
Managing a portfolio of properties and tenancies across South Liverpool
Delivering tenancy management services including tenancy audits, starter tenancy reviews and home visits
Investigating and resolving tenancy breaches, anti-social behaviour and neighbourhood issues
Managing a caseload of tenancy sustainment and support cases
Working collaboratively with residents, community groups and partner agencies
Conducting estate inspections and identifying opportunities for neighbourhood improvements
Preparing and serving appropriate tenancy notices where required
Supporting vulnerable residents through early intervention and signposting services
Maintaining accurate case records and ensuring compliance with relevant legislation and policies
Driving resident engagement and helping to improve customer satisfaction levelsWhat Youll need to succeed
Previous experience within a housing management, neighbourhood officer, tenancy officer or housing officer role
Knowledge of housing legislation and tenancy management best practice
Experience managing anti-social behaviour and tenancy breach cases
Strong communication, negotiation and relationship-building skills
Ability to work autonomously whilst managing a busy and varied caseload
Excellent organisational and record-keeping skills
Confidence working with a range of stakeholders, residents and external agencies
Full UK driving licence and access to a vehicle would be advantageousWhat you'll get in return
up to 23.54 per hour
Weekly pay through Hays
Initial 2-month fixed term contract
Potential for contract extension
Hybrid working model
Liverpool city centre office location
Opportunity to work for a values-led organisation committed to supporting communities and improving neighbourhoodsApply NowIf you're an experienced Housing Officer looking for your next immediate opportunity and would like to work with an organisation that genuinely values its residents and communities, we'd love to hear from you.Apply today or contact the Hays Housing team for a confidential discussion. Based on the responsibilities and requirements outlined in the job description.
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Salary description
£18.00 - £23.00 per hour