Scheme Manager - Chester

Housing& Customer Services Coordinator (SCHEME MANAGER) - Older people's ServicesChester | 3‑Month Temporary Contract via Hays | Potential toExtend | 35 Hours Per Week

Your New company
You'll be joining a respected social housing provider with a strongReputation for delivering high‑quality services to older residents across theRegion. Their Older People's Services are entering an exciting period ofDevelopment, with a renewed focus on proactive housing management, customerWellbeing and service excellence. You'll be part of a supportive, collaborative A team that values customer‑first thinking, strong communication and a hands‑on approach. This organisation prides itself on creating safe, well‑managedEnvironments where older residents can thrive - and you'll play a key role inMaking that happen.

YourNew role
As Housing & Customer Services Coordinator, you will deliver high‑quality,Customer‑focused housing management within a retirement living scheme in Chester. This is a varied, fast‑pacedRole where you'll be the face of the service on-site, ensuring customers receiveResponsive support and the scheme operates safely and efficiently.

Your Responsibilities will include:

Managing allocations and lettings in line with procedures, meeting void targets and maximising income
Attending local authority allocations panels and liaising with care teams and key partners
Ensuring health, safety, wellbeing and safeguarding responsibilities are met across the site
Maintaining a regular on-site presence, identifying and resolving housing or wellbeing concerns
Delivering tenancy management, including enforcement and investigating ASB through to resolution
Completing risk assessments, incident reporting and ensuring compliance with procedures
Working closely with asset management to monitor repairs and keep customers updated
Managing purchase orders and invoices promptly and accurately
Supporting resident engagement, including arranging and leading service user meetings
Responding to informal complaints within the required timescales
Promoting effective partnership working with local authorities, care providers and third‑party agencies

What You'll need to succeed

Knowledge of housing management legislation and tenancy management principles
Experience delivering excellent customer service
Ability to travel easily between sites in a reactive role
Strong communication skills and confidence in engaging with diverse customers
Excellent attention to detail and strong administrative capability
Ability to work autonomously while contributing to a wider team
Experience in Over 55's Housing or sheltered/retirement living services
Resilience, adaptability and a customer‑first mindset
What You'll get in return

Weekly pay
Access to Hays temporary worker benefits and support
Opportunity to gain experience as a respected social housing provider
Potential for the contract to be extended based on performance and service needs
This role offers the chance to make a genuine impact - supporting older residents, improving communities and contributing to a positive, customer‑focused team culture.
What You need to do it now.
If you're interested in this role, click 'apply now' to forward an up‑to‑date Copy of your CV, or call us now.
IfThis job isn't quite right for you, but you are looking for a new position,Please contact us for a confidential discussion about your career.

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