We're looking for a Technical Support Engineer to become a key Subject Matter Expert (SME) within the business. You'll be the person colleagues and customers turn to for technical advice, helping to solve problems, support product applications and ensure the highest level of technical service.
This is a varied role where you'll combine your technical knowledge with customer support, product testing, site investigations and designing and delivering technical training.
You'll need a strong learning mentality and a genuine passion for developing your knowledge. You'll stay up to date with industry developments, products and applications, continually looking for ways to improve both your own expertise and the technical capability of those around you.
What You'll Be Doing:
Acting as the Subject Matter Expert across flat roofing, cladding, fixings and fastenings.
Providing technical advice and support to customers via phone and email.
Supporting Customer Services, Sales, Specification teams and Regional Product Managers with technical queries.
Advising on product selection, application and installation.
Investigating technical issues and product complaints, including site visits where required.
Assisting with practical product testing and technical reporting.
Designing, developing and delivering technical training for customers and internal teams.
Delivering product demonstrations and training across flat roofing, cladding, subframes, fixings, fastenings and fall protection.
Keeping technical knowledge and training materials up to date.
Staying informed about industry trends, new products, technologies and applications.
Contributing to the development of the technical library and eCommerce platform.
Supporting improvements to technical processes, systems and customer service.
Working collaboratively across the wider technical team and providing support when required.
What We're Looking For:
You'll ideally have 3+ years' relevant technical experience within construction, building products or a similar environment, with a strong understanding of:
Flat roofing
Cladding
Fixings and fastenings
Construction products and their practical applicationsYou'll be someone who understands not just the products, but how they are used, where they are appropriate and how to overcome technical challenges.
We're also looking for:
Experience providing technical advice to customers or internal stakeholders.
Experience or confidence in designing and delivering technical training or product demonstrations.
A strong learning mentality and desire to continually develop your technical expertise.
Excellent communication and interpersonal skills.
A proactive, solutions-focused approach.
Strong attention to detail.
Good IT skills, including Microsoft Office.
An appreciation of CAD software.
The ability to work independently while being a strong team player.
Why Join?
This is a fantastic opportunity to become a recognised technical authority within the business, working across some of the most important areas of construction product application.
You'll have the opportunity to develop your expertise, influence how technical support is delivered, train and develop others, work directly with customers and tackle a wide variety of technical challenges.
In return, you'll receive:
Competitive salary
26 days' annual leave + 8 bank holidays
Group pension plan
Healthcare cash plan
Group profit share
Continued training and development
Free car parking
Interested?
If you're an experienced technical professional with 3+ years' experience and genuine expertise in flat roofing, cladding, fixings and fastenings, we want to hear from you.
If you're ready to become the go-to technical expert, share your knowledge through training and continue developing your expertise, apply today.
Email me on or call/text on (phone number removed). Everyone will get a response.
If this isn't for you but you know of someone who would be interested, feel free to screenshot and share on your various social media or whatsapp it around.
Kieran Quinn
First People Solutions
Construction Recruitment
Equal Opportunities:
First People Solutions is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age
Salary description
£38000.00 - £50000.00 per year