The role is written communication only, no phones, covering customer queries via email and social media, processing exchanges and vouchers, and liaising with internal teams on delivery, stock, and shipment issues. It's a focused, manageable role that suits someone who communicates well in writing and takes customer experience seriously.
If you have online customer support experience and strong written English, you'll be well placed here. A genuine interest in fashion and online retail will make the day-to-day feel natural rather than just functional.
What the role offers:
£12.71 per hour
Thursday, Friday and Monday in the Norwich office; Saturday and Sunday from home
Blakely has grown from a small Norfolk start-up into a nationally recognised lifestyle brand, and the team behind it reflects that energy, social, creative, and genuinely invested in what they're building. This Customer Service Advisor role runs through a key trading period, including Black Friday and Christmas, making it a busy and rewarding stint with a brand worth working for.
Please note this role is not remote based and you must be based in Norwich/Norfolk
Get in touch with Indiah Select Recruitment today if this sounds like the right fit
Salary description
£12.71 - £12.71 per hour