Outstanding communication and interpersonal skills
Strong organisational skills and attention to detail
Ability to manage multiple priorities and meet deadlines
Customer-focused approach with strong commercial awareness
Positive, resilient and self-motivated attitude
Ability to build strong relationships with a range of stakeholders
Strong numeracy and problem-solving skills
Competent user of Microsoft Office applications
Nice to have’s
* Previous experience in customer service, account management, sales support or business development
* Experience within financial services, consumer credit or retail finance
* Awareness of FCA regulation and Consumer Duty principles
* Experience using Salesforce or other CRM systems
So, what will you be doing?
* Managing inbound commercial enquiries via telephone, email and digital channels
* Qualifying leads and identifying suitable business opportunities
* Managing smaller prospective Business Partners through the sales and onboarding process
* Maintaining an accurate prospect pipeline within the CRM
* Supporting Senior Business Development Managers with larger partner onboarding
* Assisting with proposals, presentations and commercial documentation
* Coordinating new Business Partner onboarding and ensuring requirements are completed
* Supporting partners through training and implementation activities
* Working with Compliance, Operations and other internal teams to ensure smooth onboarding
* Managing a portfolio of SME Business Partners following successful onboarding
* Building strong relationships to support partner retention and growth
* Conducting business reviews and identifying opportunities to improve performance
* Supporting partners with operational, commercial and service enquiries
* Monitoring partner performance and identifying opportunities and risks
* Supporting the management and development of the SME broker portfolio
* Acting as the main contact for inbound enquiries into the Commercial Team
* Triaging calls and enquiries to the appropriate team or department
* Working collaboratively across Business Development, Partner Success, Operations, Compliance and Credit
* Maintaining accurate records of prospect and partner activity within the CRM
* Contributing to continuous improvement across systems and processes
* Working towards individual and team performance targets
What’s in it for you?
18 days' annual leave plus 8 public holidays
Additional day off for your birthday
Holiday entitlement increases with length of service
Option to purchase up to 5 additional days' holiday after successful completion of probation
Life assurance of 5x basic salary after successful completion of probation
Perkbox Rewards Platform after successful completion of probation
Access to an Employee Assistance Programme and wellbeing resources
NEST pension scheme
Opportunity to develop a career across business development, account management and financial services
Supportive, entrepreneurial and inclusive working environment
Helpful extras
* Excellent opportunity for someone looking to develop a career in business development, account management or commercial relationship management
* Ongoing training and development through webinars, e-learning and on-the-job training
* Opportunity to work within a growing financial services business
Interested? Send your CV to Liv at i2i Recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful
Salary description
£27000.00 - £28000.00 per year