Company: Pace Protection & Training Ltd
Position: Event Steward
Location: Various event venues across Kent
Employment Type: Casual / Ad Hoc
Hours: Variable, including days, evenings, weekends and bank holidays
Reporting To: Event Supervisor / Operations Management
Role Overview
Pace Protection & Training Ltd is seeking professional, reliable and customer-focused Event Stewards to support our growing events operation across Kent.
As an Event Steward, you will play an important role in helping events operate safely and smoothly while providing a welcoming and professional experience for members of the public, clients and other event personnel.
This is an ad hoc position, with shifts offered according to client requirements and event schedules. It is ideal for individuals looking for flexible work within the events and security industry.
Key Responsibilities
Your duties may include:
* Welcoming and assisting members of the public on arrival.
* Providing directions and general event information.
* Supporting safe entry and exit from event venues.
* Assisting with queue and crowd management.
* Monitoring designated areas and reporting concerns to supervisors.
* Helping maintain clear access routes, entrances and emergency exits.
* Supporting the safe movement of attendees throughout the venue.
* Checking tickets, passes or accreditation where required.
* Assisting with parking, pedestrian flow and designated access areas where required.
* Identifying and reporting potential safety hazards or incidents.
* Following event-specific Assignment Instructions, risk assessments and emergency procedures.
* Escalating incidents promptly to the Event Supervisor or Management Team.
* Maintaining a professional, approachable and customer-focused manner throughout the event.
* Working effectively as part of a wider event and security team.
Candidate Requirements
We are looking for individuals who are:
* Reliable, punctual and professional.
* Confident communicating with members of the public.
* Friendly and approachable while able to remain assertive when necessary.
* Able to follow instructions and established procedures.
* Comfortable working in busy environments and around large groups of people.
* Able to remain calm and professional when dealing with challenging situations.
* Flexible regarding working hours and locations.
* Well presented and committed to maintaining professional standards.
* Able to work effectively both independently and as part of a team.
Previous experience in event stewarding, customer service, hospitality, crowd management or security is desirable but not essential, as appropriate guidance and site-specific information will be provided.
SIA Licence
An SIA licence is not required for general stewarding duties where the role does not involve licensable security activities.
Event Stewards must not undertake duties requiring an SIA licence unless they personally hold the appropriate valid licence and have been specifically assigned to those duties.
What We Expect
All Event Stewards representing Pace Protection & Training Ltd are expected to:
* Arrive on time and ready for duty.
* Wear the required uniform and maintain a professional appearance.
* Treat colleagues, clients and members of the public with dignity and respect.
* Follow reasonable instructions from supervisors and management.
* Maintain confidentiality and comply with company policies.
* Immediately report incidents, hazards or safeguarding concerns.
* Uphold the professional reputation and standards of Pace Protection & Training Ltd at all times.
Working With Pace Protection & Training Ltd
This role offers the opportunity to work across a variety of events throughout Kent, with shifts offered according to operational requirements.
We welcome applications from experienced event personnel as well as individuals looking to gain experience within the events industry.
Pace Protection & Training Ltd is committed to providing a professional, safe and welcoming environment for our clients, employees and members of the public
Salary description
£12.71 - £12.71 per hour