Responsibilities
* Provide sales support to the Telecoms & IBN Sales department.
* Manage incoming leads and distribute them within agreed SLAs.
* Arrange client appointments and support quotation activities.
* Follow up submitted quotations and maintain customer communications throughout the sales cycle.
* Maintain CRM and all relevant business management systems.
* Organise and collate job packs for engineering and delivery teams.
* Assist with quantity take-offs, technical submissions, tender support and contract preparation.
* Prepare comprehensive Sales Handover packs containing commercial, technical, program and customer requirements.
* Coordinate formal project handovers from Sales to Operations, ensuring all stakeholders have the required information for successful delivery.
* Manage and control variation requests between Sales and Operations, ensuring changes are documented, reviewed, approved and communicated appropriately.
* Work closely with Head of Department and operational Project Managers to resolve handover queries and support project delivery.
* Support continuous improvement of sales administration and project handover processes.
Skills & Experience
* Knowledge of structured cabling, WLAN and low-voltage systems preferred.
* CAD and Visio experience desirable.
* Strong Microsoft Office skills.
* Excellent communication, organisational and attention-to-detail skills.
* Experience using CRM systems.
* Professional and customer-focused approach.
* Flexible approach to travel
Requirements & Dimensions
* Based at our Harlow office, with some UK travel.
* Flexibility beyond standard office hours due to travel & events, occasional overnight stays as necessary.
* A valid UK driving licence held.
* All roles are subject to 5 years referencing, successful DBS check and Occupational Health assessment
Salary description
£29000.00 - £31000.00 per year