Resident Liaison Officer | Tenant Liaison | RLO | Social Housing | Planned Maintenance
Job Title: Resident Liaison Officer (RLO) – Kitchen & Bathroom Renewals
Location: Hertfordshire (Regional Local Patch)
Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) + Weekly Pay
Contract Type: Full-Time Contract / Ongoing
Hours: Monday to Friday, Standard Business Hours (37.5 – 40 hours per week)
Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience
Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a proven track record delivering kitchen and bathroom refurbishment programs in social housing
We are urgently recruiting a skilled, customer-focused Resident Liaison Officer to join a planned maintenance team delivering high-volume kitchen and bathroom replacements across occupied housing stock in Hertfordshire.
Working with an established social housing contractor, you will act as the vital link between tenants, site managers, and trade operatives—ensuring smooth access, clear communication, and high customer satisfaction from initial survey through to final sign-off.
Why Apply for This RLO Position
Competitive Hourly Rate: Earn £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) with reliable weekly pay.
Stable Planned Framework: Work on a structured, high-volume kitchen and bathroom renewal contract.
Great Work-Life Balance: Standard Monday to Friday schedule with consistent full-time hours.
Key Responsibilities:
Tenant Consultation & Color Choices: Conduct home visits and pre-start surveys to explain renewal schedules, guide residents through kitchen/bathroom color choice selections, and establish special access needs.
Access Coordination: Work closely with multi-trade teams and sub-contractors to schedule property access, coordinate work sequences, and keep installations running on time.
Occupied Property Management: Support residents through the disruption of live plumbing and electrical works, addressing daily queries and managing expectations regarding temporary facilities.
De-escalation & Issue Resolution: Proactively resolve tenant concerns, manage access refusals, and work with site supervisors to resolve on-site operational challenges.
Documentation & Sign-off: Maintain accurate resident communication logs, track work progress, and conduct handover surveys and customer satisfaction sign-offs.
Mandatory Requirements:
Prior RLO Experience: Essential. Must have demonstrable history as a Resident Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, or Decent Homes contracts.
Kitchen & Bathroom Scheme Knowledge: Hands-on experience working specifically on internal planned works (kitchens, bathrooms, rewires) in occupied homes.
Full Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Hertfordshire patch.
Soft Skills: Exceptional interpersonal abilities, strong conflict de-escalation skills, empathy, and high organizational capability.
How to Apply:
If you are an experienced Resident Liaison Officer with a background in kitchen and bathroom renewals ready for an immediate start in Hertfordshire, click APPLY NOW with your updated CV for immediate review.
Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, Kitchens and Bathrooms, Planned Maintenance, Decent Homes, Housing Association, Council, Hertfordshire, Watford, Stevenage, St Albans, Hemel Hempstead
Salary description
£17.32 - £23.00 per hour