Resident Liaison Officer

Resident Liaison Officer (RLO)

Residential Retrofit & New Build

Full-time | Permanent

West London

Up to £35,000 + benefits 

Resident Liaison Officer job in West London – supporting a major £75m–£80m residential regeneration and retrofit scheme, offering the opportunity to work on a flagship long-term project within a live residential environment.

The Role

This is an excellent opportunity for an experienced Resident Liaison Officer to join a leading main contractor delivering a large-scale residential regeneration programme in West London. Working through Skilled Careers, you will act as the key link between residents, the site team, and client stakeholders, ensuring residents remain informed, supported, and engaged throughout the construction process.

The successful candidate will have experience working on occupied residential refurbishment, retrofit, regeneration, or social housing projects and be confident managing resident communications across a busy live environment.

Key Responsibilities

Acting as the primary point of contact for residents throughout the construction programme

Building and maintaining positive relationships with residents, client representatives, housing teams, and site management

Carrying out resident consultations, property visits, and pre-start meetings

Managing access arrangements and coordinating appointments with residents

Handling resident enquiries, complaints, and concerns professionally and efficiently

Supporting vulnerable residents and ensuring appropriate assistance is provided throughout the works

Providing regular project updates through newsletters, meetings, drop-in sessions, and resident communications

Maintaining accurate records of resident interactions, access requirements, and project updates

Working closely with operational teams to minimise disruption and ensure a positive customer experience

Requirements

Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, regeneration, or planned maintenance projects

Strong understanding of working within occupied residential environments

Excellent communication and customer service skills

Experience managing resident engagement, access arrangements, and complaint resolution

Ability to build strong relationships with residents, client teams, and site management

Strong administrative and organisational skills with accurate record keeping

Empathetic, professional, and approachable personality

Full UK driving licence preferred

Package & Benefits

Up to £35,000 per annum

Pension scheme

Long-term flagship project with excellent job security

Opportunity to work on a major residential regeneration scheme

Immediate start available

This Resident Liaison Officer role in West London offers the opportunity to join a major long-term residential project, working closely with residents and stakeholders to ensure successful project delivery and an excellent customer experience throughout the programme.

Apply now through Skilled Careers to be considered