Customer Service Executive (Temp to Perm)

This Customer Service Executive role is responsible for managing customer enquiries, processing orders, coordinating deliveries, and ensuring an excellent customer experience from initial contact through to resolution.

Client Details

This organisation is a long-established UK manufacturer and designer of workplace furniture and storage solutions, supplying products such as office furniture, lockers, and smart storage systems across a range of sectors. The business has built a strong reputation for quality manufacturing, innovation, and bespoke workspace solutions, with a focus on helping organisations create efficient, modern working environments.

Description

Working closely with customers, sales teams, and internal departments, you will play a key role in ensuring orders are processed accurately and delivered efficiently while providing outstanding support throughout the customer journey.

Key Responsibilities

Act as the first point of contact for customers before and after sales.
Process customer orders accurately through internal systems and complete post-entry checks.
Manage customer enquiries through to resolution, ensuring high levels of customer satisfaction.
Liaise with internal departments to ensure orders are delivered on time.
Coordinate deliveries and maintain regular communication with customers.
Support external sales teams with product, order, and process information.
Handle customer complaints, arrange replacements where necessary, and process credit requests.
Prepare quotations and provide administrative sales support.

Profile

About You

To be successful in this role, you will have:

At least 2 years' experience in a customer service environment.
Excellent communication skills and a confident telephone manner.
Strong organisational skills with the ability to prioritise workloads effectively.
Good working knowledge of Microsoft Office applications, including Outlook and Excel.
A proactive, enthusiastic approach and the ability to work both independently and as part of a team.
GCSEs (or equivalent) in English and Maths.
Experinace in the manufacturing industry is desirable.

Job Offer

What's on Offer?

Temp to Perm opportuntity
8am to 5pm Mon-Fri
Subsidised canteen.
Opportunity to join a stable, market-leading manufacturing organisation with a strong reputation for quality and innovation