What you'll be doing
The role of Operations & Supply Chain Manager has overall responsibility for inventory management, order fulfilment, supply chain planning, inbound freight, warehousing, delivery performance and returns across multiple warehouse locations and logistics partners.
Working closely with the Merchandising, Product, Finance, and Customer Care teams, you will ensure that operational processes are efficient, commercially effective and capable of supporting the continued growth and scalability of the business.
Your key responsibilities will include:
Managing end-to-end order fulfilment, warehousing and shipping logistics across multiple locations and third-party partners
Overseeing inventory planning, stock levels and supply chain activity, working closely with Merchandising to forecast stock and dispatch volumes
Building strong relationships with third-party logistics partners, reviewing performance against agreed service levels, KPIs and contractual requirements
Managing inbound freight and working with freight forwarders, including negotiating shipping rates and exploring new suppliers and cost-saving opportunities
Monitoring website order processing and operational performance through NetSuite, Sigma and other systems, resolving bottlenecks and identifying risks or opportunities for improvement
Managing operational and logistics budgets, monitoring costs, investigating variances and taking appropriate action
Taking ownership of deliveries and installations for key customers and trade partners, including tracking dispatched orders and resolving issues
Overseeing stock accuracy, returns and warehouse processes, including investigating discrepancies and coordinating annual stock checks and quarterly PI checks
Working closely with Customer Care, Product, Finance and other teams to ensure a smooth and efficient customer journey
Leading and developing the Supply Chain team, including regular one-to-ones, setting objectives and supporting performance and development
What we're looking for
Extensive experience in logistics, supply chain or operations within an ecommerce, retail or direct-to-consumer business
Strong working knowledge of NetSuite, including inventory management, order processing, stock adjustments and operational reporting
Excellent problem-solving, analytical, and leadership abilities
In-depth demonstrable knowledge of the processes required to import goods from the Far East (Forwarders, Customs etc.)
Working with 3rd party warehouse providers
Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
Essential Personal Skills and Competencies
Excellent planning and organisational skills, coupled with strong attention to detail and accuracy.
Strong communication and negotiating skills.
Ability to manage and prioritise a busy workload.
Able to work under pressure
Ability to lead and influence others.
Capable of embracing the challenges of working in a small but rapidly growing company environment
Most importantly, you'll be someone who enjoys learning, takes ownership and is happy working in a busy, growing business where no two days are quite the same.
About the hours and rewards
This is a full-time position working Monday to Friday, 9.00am to 5.30pm, primarily from our client's Bracknell office with one flexible day working from home. You'll receive:
£45,000 - £50,000 per annum, depending on experience
20 days' holiday plus bank holidays
Company discount
Office engagement events
In-house training and development
Workplace pension
Free on-site parking
The next step
Please note that eRecruitSmart is advertising the role of Operations & Supply Chain Manager on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
Salary description
£45000.00 - £50000.00 per year