Service Advisor

Service Advisor
£31,307 Basic | £45,707 OTE
£32,529 Basic | £46,929 OTE – Certified
Permanent | Full Time
Monday – Friday: 8:00am – 6:00pm
1-hour unpaid lunch
1 in 3 Saturdays: 8:00am – 2:00pm
Our client, a busy and well-established main dealership, is looking for a motivated and customer-focused Service Advisor to join their established Aftersales team.
This is a great opportunity for someone looking to develop their career within a professional dealership environment. Previous Service Advisor experience is not essential – our client is primarily looking for the right person with the attitude, communication skills and customer focus to succeed.
You'll be joining an established team consisting of 9 Technicians, 3 Service Advisors, an Assistant Manager and Workshop Controller, with the department handling approximately 10–12 customers per day.
Duties & Responsibilities
* Welcome customers and provide a professional, friendly service.
* Book vehicles into the workshop and accurately record customer requirements.
* Manage customer expectations throughout the service and repair process.
* Liaise closely with Technicians, Workshop Control and the wider Aftersales team.
* Keep customers updated on the progress of their vehicles.
* Identify additional work and communicate repair requirements clearly to customers.
* Discuss estimates and additional work with customers and gain authorisation.
* Prepare and explain invoices on completion of work.
* Maintain accurate customer records and ensure all relevant systems are updated.
* Deliver high levels of customer satisfaction and encourage repeat business.
Your Background & Skills
* Previous Service Advisor experience is advantageous but not essential.
* Strong customer service or customer-facing experience.
* Excellent communication and interpersonal skills.
* Well organised with strong attention to detail.
* Confident speaking with customers both face-to-face and over the telephone.
* Able to work effectively in a busy environment.
* Positive, professional and proactive attitude.
* Our client is looking for the right person and attitude above all else.
What's on Offer?
* Non-Certified: £31,307 Basic | £45,707 OTE
* Certified: £32,529 Basic | £46,929 OTE
* Monday to Friday, 8:00am – 6:00pm
* 1-hour lunch
* 1 in 3 Saturdays, 8:00am – 2:00pm
* Established Aftersales team.
* Full support and training to develop within the role.
* Opportunity for candidates without previous Service Advisor experience to enter the dealership environment.
If you're a customer-focused individual looking for an opportunity within the automotive industry, we'd love to hear from you.
Apply today with your CV for immediate consideration