Location: Jermyn Street, London
Salary: Up to £36,500 per annum + Quarterly Bonus + Benefits
Role: Permanent
Are you a confident retail leader who thrives in a consultative, service-led sales environment?
Do you love getting to know your customers, understanding exactly what they need and using your product knowledge to deliver a truly personalised experience?
Would you like to join a successful premium retailer within their iconic Jermyn Street flagship store, with excellent training, development and progression opportunities?
Are you commercially aware? Do you thrive on hitting targets and love inspiring your team to achieve through coaching, feedback and teamwork?
Then we want to hear from you!
IDEAL CANDIDATE
· A natural, confident and engaging leader with a genuine passion for people
· Previous management experience within a consultative, service-led retail environment
· A strong salesperson who understands how to identify a customer’s needs, build rapport and make personalised recommendations
· Experience developing long-lasting customer relationships and delivering a high level of individual service
· A current Assistant Manager, Deputy Manager or experienced Supervisor looking for their next opportunity
· Commercially aware with a strong understanding of sales targets and retail KPIs
· Confident coaching a team on selling techniques, product knowledge and customer experience
· Someone who leads from the front and is equally comfortable selling to customers as they are managing and developing their team
· A strong communicator who can adapt their approach to different customers
· Able to demonstrate a strong track record of achieving results within a sales-focused environment
THE ROLE – KEY RESPONSIBILITIES
· Support the Store Manager in leading the team and delivering the commercial success of this high-profile flagship store
· Lead from the front, delivering a highly personalised and consultative customer experience
· Build genuine relationships with customers, understand their individual needs and provide tailored product recommendations
· Coach and develop the team to confidently engage customers, ask the right questions and maximise sales opportunities
· Drive store performance across sales targets and key commercial KPIs
· Develop strong relationships with new and existing customers to encourage repeat business and customer loyalty
· Support customer appointments, corporate clients and wedding parties, ensuring an exceptional experience from start to finish
· Ensure the team has excellent product knowledge and the confidence to use this when advising customers
· Recognise great performance and provide regular coaching and constructive feedback
· Use commercial reports and store data to identify opportunities to improve performance
· Support the Store Manager across stock, recruitment, colleague engagement, HR, Health & Safety and compliance
OUR CLIENT
Our client is a well-established premium British retailer known for its exceptional product, personalised service and consultative approach to retail.
This is not a transactional retail environment. Customer relationships, product knowledge and understanding individual needs are at the heart of the experience, and the successful Assistant Store Manager will play a key role in embedding this approach across the wider team.
Based within their iconic Jermyn Street flagship store, this is a fantastic opportunity to join one of the most high-profile locations within the business and work within an environment where service and commercial performance go hand in hand.
The business invests heavily in its people, offering excellent training and development alongside a quarterly bonus and fantastic benefits package.
If you are a people-focused, consultative retail leader who loves developing teams, building customer relationships and delivering results, we want to hear from you!
ABOUT US
This role is being handled by McCarthy Recruitment, an award-winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at (url removed) If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.
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Salary description
£32000.00 - £36500.00 per year