Lead Assessment and Income Manager

The starting salary for this role is £63,823 per annum based on a 36-hour working week. This is a 9 month fixed term / secondment opportunity.

We are seeking two new Lead Assessment and Income Managers to join our fantastic team. We offer a hybrid working model with a minimum of two office days per week.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents. About the Role

We are looking for an ambitious and innovative Lead Assessment and Income Manager to provide strategic leadership in income collection, and debt recovery services, driving continuous improvement, maximising income recovery, and ensuring financial sustainability. The role leads the development of policy, strategy, and service improvement initiatives, providing expert advice and recommendations to support organisational priorities and performance.

This role sits within the Financial Assessment & Income Collections service, which is part of the Adults, Wellbeing and Health Partnerships Directorate.

You will be part of a forward-thinking team that values innovation, collaboration, and compassion.

What you will be doing:

Leading a team of approximately 30 staff, including 5 direct reports with the primary aim of delivering a high-quality service.
Driving continuous improvement through performance monitoring, reporting, and the adoption of digital solutions.
You will have an in-depth understanding of legislation, lead on performance, and identify areas for improvement
High level interpersonal skills liaising with key stakeholders including legal teams to resolve complex cases and to lead on solutions
Be self-aware, respond constructively to challenges and turn them into opportunities Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs