This is a fantastic opportunity to represent a business at the forefront of healthcare, delivering exceptional service and ensuring patients receive the right medicine, at the right time.
Key Responsibilities
* Act as the first point of contact for customers, handling enquiries by phone, email, fax, and digital platforms.
* Manage customer orders and quotations end-to-end, ensuring accuracy, compliance, and timely delivery.
* Build strong, long-term relationships with global healthcare professionals, providing world-class service.
* Collaborate with colleagues across the organisation to ensure smooth account management and regulatory compliance.
* Support projects and process improvements that enhance the customer experience.
* Handle complaints and escalate issues appropriately to maintain trusted relationships.
* Keep up to date with SOPs, compliance training, and evolving industry trends.
Key attributes
* Fluency in French language, as well as English (Required)
* Proven experience in a customer service environment (healthcare or pharmaceuticals is a plus).
* Excellent communication and relationship-building skills, with a strong customer-centric focus.
* Ability to multi-task, prioritise, and self-manage while maintaining attention to detail.
* Adaptability to work across different systems and digital platforms.
* Proficiency in Microsoft Office; knowledge of Oracle or similar systems is an advantage.
* Minimum of GCSE or equivalent qualifications.
Benefits
* 27 days holiday plus 8 bank holidays
* Pension contributions 4.5% matched
* Life assurance 4 x annual salary
* Independent financial advice service
* Enhanced Employee Assistance Programme
* Shopping discounts with retailers
* Long service awards
* Recognition scheme & employee of the year awards
* 5% discretionary bonus
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Danielle Godbold
Salary description
£29000.00 - £29000.00 per year