Location: London, with travel to the Colchester office as required
Salary: £60,000 – £70,000 + Benefits
The Role
My client is a specialist BMS company looking for an experienced BMS Service Manager to lead and develop their service department.
This is a key management position, responsible for overseeing service delivery, leading a team of engineers, maintaining strong client relationships and ensuring the commercial performance of the service function.
You will play a hands-on role in driving operational standards, improving processes and supporting the continued growth of the service division.
Key Responsibilities
Team Leadership
Lead, manage and motivate a team of BMS Service Engineers
Set clear performance expectations and conduct regular reviews and appraisals
Identify training and development requirements across the service team
Support engineers with technical and operational challenges
Manage escalated issues and promote a collaborative, high-performing team culture
Assist with recruitment and onboarding of new service engineers where required
Service & Operational Management
Take overall responsibility for the delivery of PPM, reactive maintenance and remedial works
Ensure service contracts are delivered within agreed SLAs, budgets and quality standards
Manage engineer workloads, utilisation, scheduling and resource allocation
Monitor service performance and identify opportunities to improve efficiency
Review service reports, quotations and technical documentation
Ensure all works are delivered in line with company procedures and health & safety requirements
Work closely with project and commissioning teams to ensure a smooth handover of new systems into service
Client & Commercial Management
Act as a senior point of contact for key service clients
Build and maintain strong, long-term customer relationships
Manage service contracts, renewals, variations and associated commercial activity
Monitor departmental revenue, costs, margins and profitability
Ensure accurate and timely invoicing across the service department
Identify opportunities for additional works, upgrades and service growth
Support the sales team with client development and new business opportunities
Attend client meetings and site visits where required
About You
The ideal candidate will have a strong background within the BMS industry, combined with proven experience managing service teams, contracts or operational functions.
You will be technically credible, commercially aware and confident dealing with both engineers and senior client stakeholders. The role would suit an experienced BMS Service Manager, Senior Service Engineer, Service Supervisor or Contracts Manager looking to take the next step in their career.
Requirements
Extensive experience within the BMS/BEMS industry
Proven experience managing engineers, service contracts or a service department
Strong understanding of BMS service, maintenance, fault finding and remedial works
Good technical knowledge of platforms such as Trend, Tridium Niagara, Siemens, Schneider or similar
Experience managing PPM and reactive maintenance contracts
Strong understanding of SLAs, KPIs and service delivery
Commercial awareness, including budgets, margins, invoicing and contract profitability
Excellent communication and client relationship management skills
Strong leadership, organisational and problem-solving abilities
Full UK driving licence and willingness to travel as required
What's on Offer
£60,000 – £70,000 salary, depending on experience
Company car allowance
Health insurance
Pension
25 days annual leave plus bank holidays
Ongoing professional training and development
Opportunity to play a key role in the growth of an established BMS business
Clear long-term career progression opportunities
If interested apply with your CV or contact Damien on (phone number removed) for a confidential chat.
SER-IN
Salary description
£60000.00 - £70000.00 per year