London
Bench IT requires an experienced Service Deliver Manager / Lead , to manage the day-to-day running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies and telecoms cabling infrastructure.
Key Responsibilities
* Leading, managing, and developing a team within a Data Centre environment
* Ensuring service delivery meets contractual and SLA requirements
* Managing projects through the full life cycle
* Applying ITIL processes for service measurement and change management
* Producing financial and operational reports, including trend analysis
* Supporting telecommunications infrastructure cabling and Data Centre technologies
* Building strong relationships with internal stakeholders, suppliers, and industry partners
* Maintaining high standards of governance within a regulated environment
Required Skills & Experience
* Demonstrable experience in staff leadership and people management
* Experience managing projects across the full life cycle
* Proven experience working within a Data Centre environment
* Strong Service Delivery Management experience
* Experience working in banking or other highly regulated environments
* Strong understanding of Data Centre technologies, terminology, and BAU support
* Strong knowledge of ITIL processes, service measurement, and change management
* Experience supporting office and/or data centre environments
* Experience producing financial and operational reports, including analysis
* Experience in delivering services to contractual requirements
* Strong people management, leadership, and team development capability
* Able to manage high workloads and work under pressure
* Extensive experience with telecommunications infrastructure cabling
* Good understanding of industry processes, tools, systems, and partners
* Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools
* Excellent interpersonal, negotiation, and stakeholder management skills
Desirable
* ITIL certification
* PRINCE2 certification
* BICSi certification
Service Delivery - Data Centre Ops
London
Salary description
£55000.00 - £65000.00 per year