About the Role
We are looking for an experienced and highly organised People Operations Manager to oversee and continuously improve the organisation's operational infrastructure, people administration processes and governance frameworks.
This is a broad and very varied role sitting at the centre of the business, responsible for recruitment administration, HR operations, Employer of Record administration, onboarding and offboarding, workforce asset management, supplier management, training administration, compliance reporting and organisational KPI coordination.
The successful candidate will ensure that operational processes are delivered efficiently, accurately and consistently across both the organisation and its partners, supporting business growth through strong administration, reporting discipline and process governance.
This role would suit someone with a background in HR Operations, People Operations, Business Operations or Operational Management who enjoys owning processes, improving systems and ensuring a high standard of compliance and organisational effectiveness.
Key Responsibilities
Lead all recruitment administration activities, including candidate coordination, interview scheduling, offer management and onboarding support.
Oversee employee life cycle processes, maintaining accurate HR records, onboarding, offboarding and appraisal administration.
Manage Employer of Record (EOR) administration, ensuring employment documentation, compliance and international workforce records are maintained.
Coordinate workforce suppliers, including EOR providers, HR partners and recruitment platforms, managing contracts, performance and service delivery.
Maintain workforce asset management processes, including equipment allocation, asset registers, audits and leaver returns.
Own and drive ClickUp governance, ensuring compliance, reporting standards, user adoption, system administration and process discipline across the organisation.
Manage mandatory training programmes and compliance records, supporting areas such as data protection, equality, health and safety, remote working and financial crime.
Coordinate organisational KPI reporting and management information, ensuring accurate dashboard data and performance insights.
Provide operational support to partners, including recruitment, employment administration, onboarding, compliance and SLA performance reporting.
Drive continuous improvement across operational processes, ensuring high levels of accuracy, compliance and service delivery.
Success in this role will be measured through the effective delivery of operational, HR and governance processes, including:
Recruitment administration completed accurately and on time
High levels of onboarding and offboarding compliance
Accuracy and maintenance of personnel, employment and EOR records
Successful completion of appraisal and mandatory training cycles
Effective management of workforce suppliers and issue resolution
Accurate workforce asset management and equipment recovery processes
Strong ClickUp governance, compliance and audit outcomes
Timely review and resolution of critical operational tasks
Delivery of KPI reporting and business dashboard information to agreed deadlines
Achievement of Operational Service Level Agreements (SLAs)
Accurate administration and support of partner employment processes
Continuous improvement of operational systems, controls and reporting
Positive staff retention, engagement and satisfaction outcomesAbout You
We're looking for an organised and proactive operations professional who enjoys creating structure, improving processes and keeping things running smoothly.
Essential Experience
Experience in Operations, HR Operations, People Operations or Business Administration
Strong administration and employee life cycle knowledge
Experience managing multiple priorities and maintaining accurate records
Knowledge of compliance, governance and reporting processes
Strong organisational and stakeholder management skills
Advanced Microsoft Office skills and experience using workflow systemsDesirable Experience
Employer of Record (EOR) administration
Remote or international workforce support
ClickUp or similar project management platforms
KPI reporting and dashboard management
Supplier management experienceWhat Success Looks Like
You'll deliver a well-organised, compliant and scalable operational function, ensuring processes, systems and reporting are managed efficiently while supporting the organisation's growth and success.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£43000.00 - £63000.00 per year