Our Mission is to provide the best Complex Care, driven by the best people who care. Collaboratively working with people and care partners, as appropriate, to develop individual, unique goals, outcomes and aspirations that matter. However big or small. We aspire to deliver an exceptional service, with the people who work with us, and receive care from us, truly knowing and feeling they are at the centre of all we do.
We achieve this, firstly, by being an employer of choice for our people.
Job Description – Complex Care Support Worker
Job Title- Complex Care Support Worker
Location- Ipswich, Suffolk
Hours- Full-time, Part-time and Bank Positions Available
Shifts available across a 24-hour rota, including days, nights, weekends and bank holidays (Please note bank holidays are paid at time and a half). Flexible working opportunities are available.
Job Purpose
We are seeking compassionate, reliable, and dedicated Complex Care Support Workers to join our growing team in Ipswich. You will provide high-quality, person-centred care to adults and children with a range of complex health needs across multiple care packages within the local community.
You will work in clients' own homes, supporting individuals to live as independently and comfortably as possible while promoting dignity, choice, safety, and wellbeing.
Key Responsibilities
Deliver person-centred care in accordance with individual care plans, risk assessments, and clinical guidance.
Provide personal care with dignity and respect.
Support clients with daily living activities, including washing, dressing, grooming, toileting, and mobility.
Assist with moving and handling using appropriate equipment and safe techniques.
Administer or assist with medication in accordance with company policies and training.
Monitor and report changes in clients' physical or emotional wellbeing.
Support clients with nutrition, hydration, meal preparation, and feeding where required.
Maintain a clean, safe, and comfortable home environment.
Accurately complete care records, medication records, and daily documentation.
Promote independence, choice, and social inclusion.
Work collaboratively with families, healthcare professionals, therapists, and the wider multidisciplinary team.
Follow safeguarding, infection prevention, health and safety, confidentiality, and company policies at all times.
Types of Complex Care You May Support
Depending on your training and experience, you may support service users with:
* Spinal cord injuries
* Acquired brain injuries
* Neurological conditions
* Multiple sclerosis
* Motor neurone disease (MND)
* Cerebral palsy
* Muscular dystrophy
* Epilepsy
* Learning disabilities
* Autism spectrum conditions
* Physical disabilities
* Palliative and end-of-life care
* Respiratory conditions requiring oxygen therapy
* Tracheostomy care
* Ventilator support
* PEG feeding
* Catheter care
* Bowel management
* Stoma care
* Diabetes management
Essential Requirements
Caring, compassionate, and professional attitude.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a multidisciplinary team.
Flexible approach to working across multiple care packages and locations within Ipswich.
Good written and verbal English.
Commitment to delivering safe, person-centred care.
Willingness to undertake mandatory and specialist clinical training.
Desirable Requirements
Previous experience in complex care, home care, healthcare, or support work.
Experience supporting clients with clinical interventions such as PEG feeding, tracheostomy care, ventilation, catheter care, or epilepsy management.
Full UK driving licence and access to a vehicle (preferred but not essential).
Medication administration experience.
Skills and Personal Qualities
Compassionate and empathetic.
Reliable and punctual.
Calm under pressure.
Professional and trustworthy.
Excellent observation and reporting skills.
Positive attitude and willingness to learn.
Respect for confidentiality and dignity.
Ability to adapt to different clients' needs and care environments.
Training and Development
Full induction and ongoing training will be provided. Specialist training may include:
Moving and Handling
Medication Administration
Safeguarding Adults and Children
Infection Prevention and Control
Basic Life Support
PEG Feeding
Tracheostomy Care
Ventilator Awareness
Suctioning
Catheter Care
Bowel Management
Stoma Care
Pressure Area Care
Epilepsy Management
Diabetes Awareness
Autism Awareness
Positive Behaviour Support
What We Offer
Competitive hourly rates with enhanced pay for weekends and bank holidays.
Flexible working patterns to suit your availability.
Full paid induction and ongoing specialist training.
Opportunities to develop clinical skills in complex care.
Career progression opportunities.
Paid annual leave.
Company pension scheme.
Employee Assistance Programme (where applicable).
Supportive management and clinical team.
Refer-a-friend bonus scheme (where applicable).
Pre-Employment Requirements
Successful applicants will be required to:
* Complete an enhanced DBS check.
* Provide satisfactory employment references.
* Demonstrate the right to work in the UK.
* Successfully complete mandatory training and competency assessments before working independently.
Equality, Diversity and Inclusion
We are committed to creating an inclusive workplace where everyone is treated with dignity, fairness, and respect. We welcome applications from people of all backgrounds and are committed to promoting equality of opportunity in recruitment, training, and career development.
If you are passionate about making a genuine difference to people's lives and want to develop your career in complex care, we would love to hear from you
Salary description
£16.00 - £18.00 per hour