Import Coordinator

Import Coordinator - Aberdeen - Up to £45,000

We are currently recruiting for an experienced Import Coordinator to join a busy freight forwarding operation in Aberdeen.

This is an excellent opportunity for an experienced import professional with a strong background in international freight forwarding, customs and import processes. The successful candidate will manage shipments across multiple transport modes, coordinate with clients, overseas agents, carriers and transport providers, and ensure all customs and import documentation is processed accurately and compliantly.

Job Type: Permanent
Location: Aberdeen
Salary: Up to £45,000 DOE
Department: Imports
Reports to: Import Manager

The Role

As an Import Coordinator, you will be responsible for the end-to-end coordination and processing of international import shipments, providing logistics solutions and commercial support to clients.

You will handle a variety of import movements and shipping documentation, ensuring shipments are processed efficiently and in line with customer requirements, company procedures and HMRC regulations.

Key Responsibilities

Coordinate import shipments across Road, Air and Sea freight.
Book shipments with overseas agents, carriers, shipping lines and road transport companies.
Process client import requests, including EXW collections, import declarations and delivery arrangements.
Process customs declarations through ASM Sequoia in accordance with client instructions and HMRC requirements.
Maintain a strong understanding of HMRC customs regulations, regimes and entry types.
Ensure all shipment and customer data is entered accurately into internal systems.
Manage shipping and customs documentation to ensure timely and compliant clearance.
Provide logistics solutions, guidance and commercial support to clients.
Identify customs-specific regulations and requirements relating to imports from relevant countries.
Coordinate with clients, vendors, overseas agents and transport providers to resolve day-to-day operational issues.
Escalate complex issues to the Import Manager where required.
Ensure jobs are invoiced accurately and within agreed KPIs.
Maintain accurate shipment records and ensure all operational milestones are completed on time.
Attend and contribute to weekly team meetings, discussing workload, operational issues and relevant updates.
Work in accordance with company compliance programmes, standard operating procedures and customer requirements.
Ensure a consistently high standard of accuracy and efficiency across all import activities.You will also be expected to have comprehensive knowledge of ASM Sequoia and CHIEF, alongside a strong understanding of customs compliance.

The Ideal Candidate

Minimum 3 years' experience in international imports and freight forwarding.
Strong knowledge of international import processes.
Comprehensive understanding of HMRC customs regulations.
Experience using ASM Sequoia and CHIEF.
Excellent customer service skills.
Excellent Microsoft Office skills, particularly Excel.
Strong written and verbal communication skills.
Strong organisational and time-management skills.
Ability to prioritise effectively within a fluctuating workload.
High levels of accuracy when checking and processing information.
Strong relationship-building skills with clients, colleagues, vendors and overseas partners.
Ability to work independently and use initiative.
Ability to work effectively as part of a team.
Positive, proactive attitude with a commitment to continuous improvement and change.
Experience working within a busy, multi-modal UK based freight forwarding environment.
Previous experience handling complex customs requirements.

The Opportunity

This is a great opportunity for an experienced Import Coordinator / Import Operator / Import Clerk with strong customs knowledge to join an established freight forwarding operation in Aberdeen.

If you have 3+ years of international import experience, strong knowledge of HMRC customs procedures and hands-on experience with ASM Sequoia and CHIEF, we would be keen to hear from you.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy