Job Title: Business Analyst
Job Type: Contract
Rate: up to £425/day (outside IR35)
Working arrangement: Hybrid - 2-3 days on-site per week
Office Location: Central London
The Role:
Capture and document business, service, and non-functional requirements
Produce process flows, workflows, stakeholder maps, and impact assessments
Facilitate workshops with subject matter experts, suppliers, and operational teams
Document RACIs, SLAs/XLAs, support models, service boundaries, and catalogue item workflows
Define service models for incident, major incident, problem, change, release, and access management
Develop BAU handover documentation, including Known Errors, Knowledge Articles, and runbooks
Capture monitoring/alerting needs, service hours, uptime targets, and recovery expectations
Support supplier onboarding/offboarding and coordination of security, data protection, risk, and architecture inputs
Pull everything together into a comprehensive, structured service design and readiness package
Maintain risks, issues, and actions; assign owners, track mitigation, and escalate where needed
What We’re Looking For:
Solid background in Business Analysis with experience in Service Readiness, or Service Transition
Strong experience in documentation, workshop facilitation, and producing clear, structured deliverables (process flows, impact assessments, SLAs, support models, etc.)
Good understanding of ITIL principles
Hands-on experience with ServiceNow
Proven ability to coordinate multiple parallel workstreams and engage effectively with diverse stakeholder groups.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles
Salary description
£425.00 - £425.00 per year