2nd Line Engineer

2nd Line Support Engineer – Contract
Location: Hereford ( 1 day a week in office)
Contract: 3 Months
Rate: £180–£250 per day
Job Type: Full-Time Contract
About the Role
Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract.
You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments.
This is a varied role offering exposure to a broad range of technologies and client environments, with the opportunity to contribute to IT projects and ongoing service improvements.
What You'll Do
* Provide 1st and 2nd line technical support via telephone and remote support
* Resolve incidents, problems and service requests within agreed SLAs
* Support desktop, laptop, mobile and other end-user devices
* Diagnose and resolve hardware and software issues
* Support Windows desktop and server environments
* Administer user network and application accounts
* Install, configure and maintain software and desktop components
* Support networking, internet connectivity and back-office systems
* Assist with IT projects, deployments and technical changes
* Maintain accurate asset, licence and support documentation
* Liaise with internal teams, suppliers and external support organisations
* Identify recurring technical issues and contribute to service improvements
* Provide technical guidance and support to other members of the team when required
What We're Looking For
* Proven experience in a 2nd Line IT Support / Service Desk role
* Strong desktop hardware and software troubleshooting skills
* Experience supporting Windows environments
* Knowledge of Windows Server and networking
* Experience with user and network account administration
* Good understanding of IT security and data protection
* Strong customer service and communication skills
* Ability to manage your own workload and work to agreed SLAs
* Experience working across multiple sites or customer environments would be beneficial
Why Join?
* £180–£250 per day
* Initial 3-month contract
* Varied technical environment
* Exposure to desktop, server, network and infrastructure technologies
* Opportunity to contribute to technical projects and service improvements
* Customer-focused and collaborative IT environment
Apply now if you're an experienced 2nd Line Engineer available for your next contract opportunity