Technical Support | SaaS | Cloud | AI | Machine Learning | Data Applications, IoT |Future Career Pathways
Berkshire | Hybrid, 3–4 Days | £35,000–£38,000 | Permanent
Your first role in technology doesn't have to define where you finish. It should give you the foundations to get there.
Our client is an award-winning technology company developing enterprise software used by organisations across the UK and internationally.
They are looking for five high-calibre STEM graduates to join their Technical Engineering team.
This is fundamentally a technical support and problem-solving role, working with complex enterprise software and live customer environments.
But it is also a starting point.
You'll build an understanding of the technology, products, customers and systems that can open future career paths into areas including Software Development, Data Science, Product Management and Project Management.
What You'll Be Doing
Working alongside experienced technical teams, you'll:
Investigate and resolve technical issues across enterprise software platforms
Diagnose faults and identify the root cause of problems
Analyse system behaviour, performance and technical data
Support cloud-based applications and business-critical systems
Work with Engineering and Development teams to resolve more complex issues
Communicate clearly with both technical and non-technical users
Document issues, solutions and technical findings
Develop a detailed understanding of how enterprise software works in the real world
This isn't scripted helpdesk support.
You'll be expected to think, investigate, question and solve problems.
The Technology
You'll gain exposure to an unusually broad technology environment, including:
Artificial Intelligence | Machine Learning | NLP | SaaS | Cloud | IoT | M2M | UCaaS | CCaaS | Cyber Security | Enterprise Software | IT Infrastructure
You'll also work around technologies and development environments that can include:
Python | C# | .NET | Java | JavaScript | TypeScript | React | C++ | SQL
You are not expected to know everything on that list.
We're looking for technical potential, not the finished article.
Where Could It Lead?
This is what makes the opportunity particularly interesting.
As your technical and commercial understanding develops, potential career routes can include:
→ Software Development
→ Data Science / AI & Machine Learning
→ Product Management
→ Project Management
→ Senior Technical / Engineering roles
Progression isn't automatic or predetermined. It will depend on your performance, strengths and the direction you want to develop.
Who Are We Looking For?
You'll ideally have:
First Class or 2:1 degree in Computer Science, Software Engineering, Mathematics, Physics, Engineering or another relevant STEM discipline
Strong pre-university academics, ideally A–C A-Levels or BTEC Distinction
Excellent analytical and problem-solving ability
A genuine interest in technology
The patience and curiosity to investigate difficult technical problems
Strong communication skills
The ability to explain technical information clearly
Ambition to build a long-term career within technology
Useful, but not essential
Programming or coding experience
Python, C#, Java, C++, JavaScript or similar
SQL/database knowledge
GitHub or personal technical projects
Cloud technology exposure
Previous technical support, placement or internship experience
What's On Offer?
£35,000–£38,000 starting salary
Permanent position
Structured training and mentoring
Hands-on experience with complex enterprise technology
Exposure to SaaS, Cloud, AI and modern communications platforms
Experience working alongside Software Engineering and other specialist teams
Multiple potential long-term career pathways
Excellent progression within a growing international technology business
Berkshire | Hybrid, typically 3–4 days in the office
The important bit
Don't apply because you want "any graduate job in tech."
Apply if you enjoy understanding why something isn't working, have the persistence to find the answer and want a role that can become the foundation for a much broader career in technology
Salary description
£37000.00 - £38000.00 per year