Contract: 6 months
Location: Remote
£: 14.96 p/h
SRG are working with a multinational consumer goods and personal care company who are seeking an Import/Export Coordinator to join their team.
Role Purpose
Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.
The role requires close coordination across Supply Chain, Master Data, Pricing, Maersk, and the customer.
Core Responsibilities
Customer Relationship & Communication
* Act as the primary operational contact for the customer
* Manage PO amendments (quantities, SKUs, loading dates)
* Communicate shipment plans, availability, and export details
* Support trials and new product introductions
* Coordinate dispute resolution and damaged goods claims
Order Processing & Validation
* Receive and validate customer POs
* Manage obsolete or substituted SKUs
* Ensure Master Data extensions are completed for order creation
* Confirm amended POs are final before processing
Sales Order Creation (SAP)
* Create and maintain Sales Orders through OpenText
* Apply pricing, batch, and Incoterm data
* Add batch and Incoterm info post-OpenText processing
* Process FOC orders and arrange shipments
* Clear stuck OpenText transactions
* Route correctly (Maersk, non-Maersk, LCL, DG)
Export & Logistics Handover
* Align with Planning Team if the stock will be available on requested loading dates before you handover to Maersk team.
* Handover SOs to Maersk for booking once complete
* Release blocked orders and check stock readiness
* Plan pallets, containers, and packaging
* Organise export packaging (e.g., Israel outer cartons)
* Identify DG orders for special handling
* Archive POs and documentation in correct files
Post-Shipment
* Raise and follow through dispute cases (credit/debit pricing)
* Investigate damaged goods issues with customer and logistics
Reporting & Daily & Weekly Operations
* Daily SQ01 and ST report to customer
* Daily DN checks
* DN Holding Stock report; delete DNs >7 days
* KCP report for Tier 3 Meeting (backup)
* Weekly call with Israel
* Weekly call with Maersk
* Attend project/trial calls as required
Process & System Improvements & Projects
* Support operational projects (e.g., Israel EDI)
* Close identified process gaps (duplicated POs, missing visibility, workflow defects)
* Improve workflows and documentation
* Support SLI review and updates
* Participate in training and tooling improvements
* Take ownership of ad-hoc operational projects ( e.g., air shipments, special export requests, urgent routed shipments) as assigned by management.
* OpenText Issues
Training & Cross-Support
* HS Code mailbox (Mondays) + vendor liaison
* SAP workflow monitoring
* Train new internal team members
* Train customer-side operational teams (Israel)
* Support SCD issue resolution
* Provide holiday cover for team absence
Systems & Tools
* SAP (essential)
* OpenText - Validation Tool
* Maersk booking systems
* Excel (required)
* Word / PowerPoint (preferred)
Profile & Competencies
Covering both imports AND exports; needs to have strong experience with both
* Comfortable owning customer operational relationship
* Strong in detail, accuracy, and documentation
* Able to handle complexity and multiple orders concurrently
* Communicates clearly across customers, logistics, and internal teams
* Works independently once trained
* Deadline-driven and organisedGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
Salary description
£14.96 - £14.96 per hour