Job Overview
To process and coordinate the work instructions (orders) received from all clients to assist timely, accurate and efficient order completion.
Communication
Reporting to the General Operations Manager, whilst providing support to the Order Processing Lead. Supporting the Operations Administration Team and Client Management team regarding instructed works and finance team with supplier arrangements.
Duties and Responsibilities
* Performing order processing according to procedures efficiently.
* Providing proactive and timely communication with Client, with existing or new business.
* Checking the accuracy of instructions against quotations or reverting to Client / Client Management to enable the Operations Team to delivery technical and financially compliant instructions.
* Communicate with clients, Client Management Team, Unit resources, Financial and Operational Administration teams to resolve order-related issues.
* Supporting the Order Processing Lead with quote information requirements, supplier performance, other feedback and review.
* Follow best practices and SOPs for order processing activities
* Responsible for co-ordinating all Sub-Contractor works, including the issuing of Risk Assessments and Method Statements (seeking technical guidance where required) and ensuring all completion paperwork is received relating to new contracts and non-contract works.
* Assist with information required for the Order Processing Lead to Report on trends, changes, information, and data where applicable to the General Operations Manager to enable review of overall Operational efficiency and the WIP systems.
* Other duties as required to support Operational Administration of the business.
Benefits:
* NEST Pension (Auto-enrolment into our workplace pension scheme is available after a 3-month waiting period for employees who meet the qualifying age and earnings requirements)
* Bupa Health Assessment (following 1-year qualifying service)
* Death in Service Insurance (following 1-year qualifying service)
* 25 days annual leave + BHs
Hours - 8:00 – 16:30
Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in
Salary description
£26000.00 - £26000.00 per year