The Institute of Materials, Minerals & Mining (IOM3) is a professional membership organisation and registered charity, governed by a Royal Charter. With more than 150 years of history, we bring together a diverse global community working across the materials, minerals and mining sectors.
We connect disciplines through 22 Technical Communities and support clear pathways to professional registration, including chartership. Our members benefit from expert-led content, mentoring and a collaborative professional network. As a leading voice for sustainability and circularity across the materials cycle, we support our community to make a lasting impact, within their field and beyond. IOM3 is a professional home for materials, minerals and mining.
This role provides high-level administrative and technical support for IOM3's busy Events programme. You'll be the first line of contact for delegate communications and the lead operator of the IOM3 webinar programme, joining a busy events team where you'll play a vital role in ensuring data accuracy across our event systems — and support the team through a major digital transformation project.
Duties will include, but are not limited to:
Registration & enquiry management
- Act as the primary point of contact for delegate, speaker and sponsor enquiries across our events portfolio.
- Manage the registration database, ensuring all attendee records are accurate and up to date.
- Monitor the shared inbox, resolving the majority of queries and escalating complex logistical issues to the Senior Event Project Managers or Head of Events when necessary.
Webinar production
- Take full ownership of the end-to-end administration and development of the webinar programme.
- Manage the webinar platform, including scheduling sessions, conducting speaker technical rehearsals, and live event hosting.
- Coordinate post-event recordings, delegate attendance data, and feedback surveys.
Technical & app support
- Perform high-volume data entry and cleaning (formatting spreadsheets) for our mobile event apps.
- Upload speaker bios, headshots, and session descriptions into the app backend.
- Assist the Head of Events as required with User Acceptance Testing (UAT) and onboarding of the new Digital Transformation (DX) project.
Onsite & logistics support
- Provide online and occasionally on-site support during events as required.
- Assist with event logistics, including coordinating badge printing data and signage lists.
- Support the team with administrative tasks for our event programme.
Person specification
The ideal candidate will be organised, methodical, and comfortable working across multiple digital systems in a fast-paced events environment.
- Administration and IT skills, including setting up and hosting webinars — essential
- Organisation and time management skills — essential
- Excellent written and verbal communication skills, internally and externally — essential
- Able to take ownership of projects and deliver on time using initiative — essential
- Able to work adaptably as part of a team — essential
- Methodical, with an excellent eye for detail and desire to work accurately — essential
- Ability to work on multiple projects simultaneously to tight deadlines — essential
- Digital confidence working with CRM, event apps etc. — essential
- Knowledge/experience of the events sector — desirable
- Commercial awareness — desirable
For more information or to apply, please contact Collette Marriott at collette.marriott@iom3.org by 4 September, 23.59 BST.
IOM3 offers an excellent package, including life assurance and generous holiday entitlement, flexible working, and much more.
Don't meet every requirement? Studies have shown that women, people of colour, and those who are disabled (physical, invisible, or neurodivergent conditions) are less likely to apply to jobs unless they meet every single qualification. IOM3 is a forward-looking, diverse and inclusive Institute, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the role description, we encourage you to apply anyway. Should you need reasonable adjustments, please do not hesitate to contact us to make suitable arrangements.