US-Bangla Airlines is the largest private passenger airline in Bangladesh. Launched in July 2014 from its Dhaka hub, the carrier operates an extensive and growing network of domestic and international destinations across Asia and the Middle East.
Driven by its motto, “Fly Fast, Fly Safe,” the company is continuously expanding its routes and product offerings. This growth is supported by a modern, versatile fleet of ATR 72-600, Boeing 737-800, and Airbus A330-300 aircraft—positioning US-Bangla as a premier regional carrier.
The Chief Operating Officer is responsible for providing strategic and operational leadership for all airline operational functions to ensure safe, efficient, reliable and commercially sustainable airline operations.
The role is accountable for operational excellence, fleet reliability, OTP (On-Time Performance), aircraft utilization, safety culture, operational cost optimization and delivering a world-class passenger experience.
Duties and Responsibilities
1. Operational Leadership
- Lead all airline operational departments.
- Develop and execute operational strategies aligned with corporate objectives.
- Ensure safe, efficient and profitable airline operations.
- Establish operational priorities across all stations.
- Drive operational excellence initiatives.
- Ensure effective coordination between operational departments.
2. Flight Operations
- Oversee all flight operations.
- Ensure compliance with Flight Operations Manual.
- Review operational performance of pilots.
- Monitor operational safety indicators.
- Ensure optimum crew productivity.
- Improve operational efficiency.
- Ensure adequate flight crew availability.
3. Engineering & Maintenance
- Ensure aircraft airworthiness.
- Monitor fleet reliability.
- Improve dispatch reliability.
- Reduce Aircraft on Ground (AOG) events.
- Approve maintenance strategies.
- Monitor maintenance costs.
- Support fleet induction and retirement projects.
4. Ground Operations
Provide strategic oversight of:
- Passenger Services
- Ramp Operations
- Load Control
- Baggage Handling
- Aircraft Turnaround
- Airport Operations
- Station Management
5. Cabin Services
- Establish cabin service standards.
- Ensure regulatory compliance.
- Improve customer satisfaction.
- Enhance onboard product delivery.
- Monitor cabin crew productivity.
- Improve cabin operational efficiency.
6. Operations Control Centre (OCC)
Oversee:
- Flight Dispatch
- Crew Control
- Aircraft Routing
- Flight Monitoring
- Irregular Operations (IROPS)
- Disruption Recovery
7. Regulatory Compliance
Ensure compliance with:
- CAAB Regulations
- ICAO Standards
- IATA Operational Standards
- IOSA Requirements
- Aircraft Manufacturer Requirements
- Airport Regulations
- Security Regulations
8. Operational Performance
Monitor and improve:
- On-Time Performance (OTP)
- Flight Completion Rate
- Dispatch Reliability
- Aircraft Utilization
- Delay Performance
- Fuel Efficiency
- Crew Productivity
- Turnaround Performance
9. Crisis & Emergency Management
Lead operational response during:
- Aircraft incidents
- Flight disruptions
- Severe weather
- Security events
- Airport closures
- Technical emergencies
- Pandemic response
- Business continuity events
10. Strategic Projects
Lead strategic initiatives including:
- Fleet expansion
- New destination launches
- Airport expansion
- Operational digitization
- Fuel efficiency programmes
- IOSA renewal
- New aircraft induction
- Operational transformation projects
Competencies
Core Competencies:
- Safety Awareness and Compliance
- Customer Service Excellence
- Professional Integrity and Ethical Conduct
- Team Collaboration
- Adaptability and Continuous Learning
- Strategic Thinking
- Decision-Making and Problem Solving
- People Development
Functional Competencies:
- Airline Operations Management
- Flight Operations
- Aircraft Maintenance
- Ground Operations
- Cabin Operations
- Safety Management Systems
- Aviation Regulatory Compliance
- Airline Economics
- Crisis Management
- Fleet Planning
- Operational Budgeting
- Airline Performance Management
- Quality Assurance
- Business Continuity Planning
Education:
- Master's degree in Aviation Management, Engineering, Business Administration or related discipline.
- Bachelor's degree is mandatory.
- Professional aviation qualifications are highly desirable.
Experience:
- 18+ years of experience, including a minimum of 10 years in the commercial aviation industry.
- Previous experience as COO, Director of Operations, VP Operations or equivalent is preferred.
Benefits & Perks
- Fully furnished accommodation
- Company car with chauffeur, available 6 days/week
- Airline travel concessions (Flight benefits for domestic and international sectors)
- Health insurance
This post maybe disabled once we receive a sufficient number of applicants. Thank you!