Cleaning Supervisor
Contract: Key Account Network
Location: Cardiff, CF10 2PX
Hours: 40 hours per week | Monday - Friday | Flexible hours between 07:00 and 22:00
Contract Type: Permanent
We are seeking a proactive and customer-focused Cleaning Supervisor to provide direct line management to front-line Placemakers and support all aspects of self-delivered activities within the aligned UK sector.
Job Description
We are looking for an individual with strong leadership, organisational and stakeholder management skills who can support frontline teams, ensure compliance with contractual and health and safety requirements, and build positive working relationships with customers, colleagues and internal stakeholders.
A full UK driving licence is essential, and a company van will be provided.
Key Responsibilities
- Provide direct line management and day-to-day support to front-line Placemakers.
- Maintain strong client engagement and build positive working relationships to support service delivery.
- Support account management teams in delivering best-in-class service and performance across KAN accounts.
- Work collaboratively with the OSC job management team to ensure contractual SLA and KPI requirements are met.
- Conduct planned visits with each Placemaker, ensuring every individual is visited at least every six weeks.
- Oversee health and safety compliance, complete audits and support continuous improvement activities.
- Manage employee induction, training records, mandatory e-learning compliance and ongoing development.
- Coordinate recruitment and vetting activities with the Sector Manager, ensuring compliance requirements are met and vacancies are filled within 48 hours.
- Manage reactive work requests, including carpet cleaning and low-level weeding, ensuring timely completion.
- Monitor consumable stock levels, coordinate uniform ordering, maintain tidy store rooms and complete site audits.
Professional and Personal Competencies/Qualifications
- Previous experience within the cleaning industry.
- Experience in a comparable supervisory or management role.
- Experience managing staff records and training documentation.
- Strong customer service and client relationship management skills.
- Excellent communication and problem-solving abilities.
- Ability to support, motivate and develop front-line colleagues.
- Strong organisational skills with the ability to manage multiple priorities.
- Flexible, adaptable and proactive approach to work.
- Full UK driving licence.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com