Client Experience Advisor – Oxted
Location: Oxted, RH8 0PG
Hours: 5 days / 40 hours per week – Monday, Tuesday, Wednesday, Friday & Saturday (9am - 5:30pm)
Salary: Up to £27k per annum
Role: Full Time, Permanent
About the Role
Do you have experience working in optical retail and a passion for delivering an exceptional client experience?
Bayfields Opticians & Audiologists are looking for an experienced Optical Assistant to join our friendly team in Oxted as a Client Experience Advisor.
Client Experience Advisor is our new name for Optical Assistant, reflecting the important role you play in creating an obsessively great experience for every client who walks through our doors.
When you join Bayfields, you are joining an independent business with a national presence. We may have practices across the country, but we are not a huge chain. We understand the importance of local relationships, the power of choice and getting to know our clients.
At the heart of everything we do is our Welcome, Discover, Delight client journey. We want every client to feel welcomed, listened to and valued, and you will play a key part in making that happen.
What You Will Be Doing
As our Client Experience Advisor, you will be the first point of contact for our clients, whether they are visiting the practice, calling us or contacting us online.
You will greet clients with a warm smile, listen carefully to understand their needs and take ownership of their queries. Working closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and wider team, you'll help find the right solution for every client.
Your responsibilities will include:
- Welcoming and looking after clients, providing an exceptional level of customer service.
- Assisting clients in selecting suitable frames, lenses and other optical products.
- Dispensing single vision, multifocal and contact lenses.
- Booking appointments and managing client bookings.
- Processing payments and orders accurately.
- Maintaining attractive product displays and ensuring the practice is clean, tidy and welcoming.
- Supporting the wider practice team to deliver our Welcome, Discover, Delight client journey.
- Building strong and lasting relationships with our clients and colleagues.
What We Are Looking For
We are looking for an experienced Client Experience Advisor who enjoys working with people and takes pride in delivering outstanding service.
You will ideally have:
- Previous experience working in optical retail.
- Experience dispensing single vision, multifocal and contact lenses.
- Excellent customer service and communication skills.
- Strong listening skills and the ability to understand what a client really needs.
- Good IT skills and confidence using technology.
- Excellent attention to detail and organisational skills.
- The ability to build strong relationships with clients and colleagues.
- The ability to work both independently and as part of a team.
- A genuine interest in eye care, eyewear and helping people find the right solution for their individual needs.
The Latest in Optical
At Bayfields, we are passionate about giving our clients access to the latest products, technology and expertise.
You will have the opportunity to work with some fantastic eyewear brands, including:
Prada | Ray-Ban | Oakley | Tiffany | Carolina Herrera | Joules | Cocoa Mint | Guess | Morel | Stepper | Hackett | Hugo Boss | Polo Ralph Lauren | Lindberg | Wolf | Rock Star | Wolf Cubs
We also use the latest diagnostic equipment and technological advances in contact lenses, spectacle lenses and frames.
Your Development Matters
We don't just want you to do a great job — we want to help you develop and grow.
As an integral member of the Bayfields team, you will take part in our Front of House Development Course, designed specifically to help you build your knowledge and confidence.
You will learn about:
- The Bayfields Welcome, Discover, Delight client journey.
- An introduction to contact lenses.
- The eye and its anatomy.
- Spectacle frames and lenses.
- Optical screening equipment.
- Basic repairs and adjustments.
- The Audiology client journey and the impact hearing loss can have on our clients.
- The hearing solutions we can offer.
You'll take part in practical workshops and hands-on learning, supported by our experienced managers, while also having the opportunity to network and learn with colleagues from other Bayfields practices.
Why Bayfields?
We want Bayfields to be somewhere you enjoy coming to work.
You will be joining a professional, friendly and supportive environment where we are committed to your personal wellbeing, professional development and success.
Most importantly, you will be part of a team that genuinely cares about the service we provide and the difference we can make to our clients' lives.
Ready to Join Us?
If you are an experienced Optical Assistant who loves working with clients, has strong optical knowledge and wants to be part of an independent business that puts exceptional service at the heart of everything it does, we would love to hear from you.
Apply today to become a Client Experience Advisor at Bayfields Opticians & Audiologists in Oxted.