Global Process Owner – Order-to-Cash (OTC)
Leicester or London (Hybrid) | £90,000–£100,000 + Annual Bonus + Car Allowance + Private Medical
This is a Global Process Owner role: strategy, governance and continuous improvement, not operational management. You'll define and govern the end-to-end Order-to-Cash process, from customer onboarding and credit management through to billing, collections and cash application, and support the implementation of NetSuite across the Group.
About the business
A fast-growing international group, built through acquisition across a wide range of industries and markets. It operates at real scale while staying deliberately free of the bureaucracy that usually comes with it, serving a global, diversified client base.
The role
Reporting to the Head of Group Business Services, you'll own the global Order-to-Cash operating model, improving working capital performance and cash conversion by introducing a consistent global approach. Rather than managing operational teams, you'll own the strategy, governance and continuous improvement of the process, ensuring best practice is adopted across all operating companies.
What you'll be doing
- Own the global Order-to-Cash operating model and multi-year roadmap
- Develop global credit, billing and collections policies
- Improve working capital performance and cash conversion
- Support ERP implementation and future automation initiatives
- Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy
- Identify opportunities to improve customer experience and reduce manual processing
- Partner with Commercial, Finance, Treasury and Shared Services leadership
- Drive global process standardisation across newly acquired businesses
- Lead global change management so operating companies adopt standardised OTC processes
What we're looking for
Must have:
- Significant Order-to-Cash leadership experience within a Shared Services or Global Business Services environment
- Strong understanding of accounts receivable, billing, credit control and collections
- Experience improving working capital and finance operations
- ERP implementation or finance transformation experience
- Excellent stakeholder management and influencing skills
Ideal:
- Experience with NetSuite, SAP, Oracle or a similar ERP system
- Exposure to OTC automation platforms such as HighRadius, Serrala, Billtrust or Quadient
- Continuous improvement experience, Lean Six Sigma or equivalent
- Background within an acquisitive or multinational organisation
- ACCA, CIMA or CICM qualification
Why this role
Working capital performance varies across the Group's operating companies today, and creating consistency while respecting local commercial requirements will be the central challenge. You'll help establish a single global Order-to-Cash process across the Group's many operating companies, influence future ERP design and automation, and play a pivotal role in an ambitious, genuinely international transformation programme. Success will rely on influencing senior commercial and finance stakeholders, and on improving governance without adding unnecessary operational complexity.