Location: Stockport (with some national and international travel)
Salary: £28,000 - £30,000 + Annual Discretionary Bonus + Pension
Job Type: Full-time, Permanent
Based in Stockport, we are a specialist in the design and build of inspection and simulation machines. Due to continued growth, we are expanding our team and seeking a Graduate Engineer to join us. This is a fantastic opportunity to work on cutting-edge technology in a dynamic and growing business.
Key Responsibilities
Technical Support Provide technical support, diagnose and troubleshoot complex hardware and software issues, and support service interventions and projects.
System Management Work towards supporting and overseeing system performance, conduct regular audits and performance assessments, and ensure optimal system reliability.
Documentation & Reporting Maintain detailed records of service activities, system configurations, and equipment maintenance.
Customer Engagement Build strong relationships with customers, provide clear feedback, explain product functionality, and manage technical issues to maximize customer benefit.
Safety & Compliance Ensure all service activities comply with company policies, industry standards, safety regulations, and relevant legislation.
Collaboration Work with cross-functional teams, including design and product development, to resolve technical problems and implement system improvements.
Person Specification
Education: Bachelor's degree in an engineering discipline (e.g. Electrical, Electronic, Computer Science) or equivalent experience.
Experience: Experience in a service engineering role would be an advantage, but not essential as on-the-job training will be provided.
Technical Skills: Strong understanding of electrical, or electronic systems.
Soft Skills: Excellent problem-solving, communication, customer service, leadership, teamwork, and adaptability.
Additional Requirements:
- Willingness to travel nationally and internationally, work flexible hours, including evenings and weekends to meet service needs and respond to breakdowns
- Full UK driving license and a valid passport with no travel restrictions are essential.
- Flexibility, professionalism, and a proactive approach with drive to identify improvements, monitor service health and proactively address potential issues to prevent future problems.
- A commitment to service excellence and a desire to understand and respond to client problems.
- Must be eligible to work in the UK as visa sponsorship cannot be provided
Salary description
£28000.00 - £30000.00 per year