Account Manager

Account Manager (1yr Fixed-Term Contract) - GFS
South East of England
Salary depending on experience
Monday to Friday, 9am-5:30pm
About Us
At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. We’re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time.
GFS is part of ILG, a leading 3PL (third-party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services.
As we continue to grow, we’re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.
About the Role
A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining customers, connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.
This is a field-based role (covering maternity leave), and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England, so you should be based in that region. A Northampton/Milton Keynes base would be preferred, but you would need to be prepared to travel anywhere in the South East of the UK.
Main Areas of Responsibility
- Managing a customer portfolio for mid-tier customers
- Acting as the primary point of contact
- Presentations to key customer contacts regarding GFS’s products and services
- Providing accurate status reports of existing accounts and new business opportunities within the corporate arena
- Generation of new business sales from existing customer accounts through upselling and cross-selling
- Manage, maintain and improve the customer's business profitability through commercial rate reviews and cost management
- Acting as a liaison between customers and GFS Departments
- Collaborate with the Sales team to support onboarding of new mid-tier customers
- Meeting deadlines and achieving targets as set by your Manager
- Ensuring that the customers within your remit adhere to payment terms
- Maintain accurate records of customer interactions on HubSpot
Experience & Skills
Essential:
- Account management skills with the ability to demonstrate working on high-level accounts
- Commitment to excel
- Proven track record in a sales / logistics environment
- Excellent presentation and negotiation skills
- Good organisational and time management skills
- Tireless relationship builder
- Problem-solving and critical thinking skills
- Customer-Focused Solutions Experience
- Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential
- Build and maintain strong, long-lasting customer relationships
- Ability to negotiate contracts and close agreements to maximise profits
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
- Exceptional verbal and written communication skills
- Understanding of consumer behaviours and industry trends
- Value-based selling skills
- Extensive, accurate product knowledge
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
Desirable:
- Project Management Skills
- Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office
Job Application Requirements - We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a
third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.
Please be aware, we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date