Customer Service Advisor

Customer Service Advisor
Chandlers Ford 
Monday - Friday, 37.5 hours, permanent 

Our client is a industry leading Fire Security business and is growing rapidly. With a track record of providing fantastic opportunities to candidates we are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence.

Join them today as a Customer Service Advisor, where you will receive a structured training plan and ongoing support!

Job description

Respond to customer inquiries via phone and email
Dealing with an inbound call in a fast-paced environment
Assist customers with varied queries and do your best to resolve as a 1st fix solution
Maintain accurate customer records and document all interactions
Collaborate with other departments to resolve customer issues promptly
Ensure customer satisfaction through positive, professional interactions
Liaise with engineers where necessary
Stay up to date with product knowledge, regulations and company policies Apply now or contact Flo Elmes on (phone number removed)