Joining during a critical implementation phase, you'll have the unique opportunity to help build and shape a new service before taking ownership of the ongoing client relationship, service delivery and growth strategy.
The Opportunity
Working closely with operational, technology, project and commercial teams, you'll help establish the foundations for a new service, ensuring successful mobilisation and a seamless transition into ongoing delivery.
Once operational, you'll become the trusted senior contact for key stakeholders, responsible for driving performance, enhancing service quality and identifying opportunities to strengthen the long-term partnership.
Key Responsibilities
Lead the mobilisation and implementation of a major client programme
Build and develop a high-performing leadership structure
Provide strategic oversight of operational service delivery
Manage senior stakeholder relationships and governance forums
Drive service excellence, customer satisfaction and continuous improvement
Monitor commercial performance, profitability and key business metrics
Identify opportunities to enhance and expand the client partnership
Collaborate with internal teams to develop innovative solutions
Ensure effective risk management, compliance and governance standards
About You
We're interested in speaking with professionals who have experience leading complex client relationships within outsourcing, managed services, professional services, shared services or similarly complex operational environments.
You'll likely bring:
✔ Experience managing strategic client partnerships
✔ Strong commercial, financial and operational acumen
✔ Outstanding stakeholder management and communication skills
✔ The ability to influence and engage senior decision-makers
✔ Experience leading large teams through management structures
✔ Strong governance, reporting and performance management expertise
✔ A track record of driving organisational improvement and growth
Why Apply?
This is far more than a traditional account management position.
You'll have the opportunity to influence the direction of a significant transformation programme from the outset, helping to shape how services are delivered while building a long-term strategic partnership.
For someone who thrives on leadership, change, innovation and relationship management, this role offers a rare opportunity to make a genuine impact within a highly visible and business-critical environment.
📩 Interested in learning more? Apply today for a confidential discussion.
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Salary description
£80000.00 - £80000.00 per year