Plan and manage field engineers' diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment.
Role: Scheduler
Location: Wakefield
Package: £25,370
Hours: Monday to Friday 9-5 /10-6 on a Rota Office based
Overview
Based at the company's head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment.
Key responsibilities
Manage engineers' diaries daily, booking and rearranging appointments while maintaining an accurate order book.
Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.
Plan engineer routes effectively to improve efficiency and support first-time
Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.
Plan preventative maintenance using historical trends to support customer requirements and equipment availability.
Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.
What we are looking for
Essential:
GCSEs, including Maths and English (minimum 3 A-C passes).
Accurate data-entry skills and good proficiency in Microsoft Office, particularly
Ability to prioritise and reprioritise workloads to meet customer service
Clear written and verbal communication skills, with the ability to review call history and previous visit details.
UK driving license
Desirable:
Experience working with field-based
Experience within a healthcare, medical equipment or similar technical service
Package and benefits
£25,370 per annum
25 days' annual leave, plus bank holidays
Pension scheme with matched contributions and salary sacrifice option
Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs.
Life assurance scheme
Free on-site parking
Dress Down Fridays
Free tea, coffee and hot chocolate
Social committee
Charity work opportunities
Employee Engagement Committee and Champion opportunities
Monthly 1-to-1s
Annual appraisals
Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief
Salary description
£25350.00 - £25350.00 per year